{"id":20315,"date":"2026-07-21T02:29:01","date_gmt":"2026-07-21T02:29:01","guid":{"rendered":"https:\/\/www.aegissofttech.com\/insights\/?p=20315"},"modified":"2026-07-21T14:28:25","modified_gmt":"2026-07-21T14:28:25","slug":"crm-reporting","status":"publish","type":"post","link":"https:\/\/www.aegissofttech.com\/insights\/crm-reporting\/","title":{"rendered":"What Is CRM Reporting? A Complete Guide to Types, Benefits, and Best Practices"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">CRM reporting is basically how you turn all that raw CRM data into something you can read and use. It&#8217;s not just pretty charts sitting there for no reason. It shows you what&#8217;s working in your sales process and what&#8217;s falling apart. This article goes over what CRM reporting means, why people consider it, the types of reports available out there, real examples, and how you&#8217;d set one up.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Key Takeaways<\/strong><\/p>\n\n\n\n<div style=\"border:1px solid #000; padding:15px; margin:20px 0;\">\n<ul style=\"margin-top:10px; line-height:1.6;\">\n<li>CRM reporting turns raw customer and sales data into summaries your team can actually read and act on.<\/li>\n<li>Reports and dashboards aren&#8217;t the same thing. Reports dig into one specific question; dashboards give you a live view of everything, all the time.<\/li>\n<li>There are five core report types: sales performance, sales activity, forecast, pipeline, and customer reports.<\/li>\n<li>Good reporting means tracking a handful of metrics that connect to real decisions, not everything you can measure.<\/li>\n<li>Automating and scheduling reports saves time and keeps data consistent, so nobody&#8217;s pulling numbers by hand every Monday.<\/li>\n<li>The right CRM reporting software should offer a drag-and-drop builder, real-time data, custom filters, and export options.<\/li>\n<li>Reporting isn&#8217;t just for sales. Marketing, support, and leadership teams all use it to track goals and catch problems early.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What Is CRM Reporting?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CRM reporting is just pulling data out of your customer relationship management tool and turning it into something a human can read. <a href=\"https:\/\/www.aegissofttech.com\/insights\/what-is-crm-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">CRM software<\/a> could be sales numbers, customer activity, or deal stages- whatever your team cares about.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You take raw data sitting in your system and make sense of it. Maybe a report tells you how many deals closed last month. It points out a representative who&#8217;s falling behind. Or it shows you exactly where leads keep dropping off before they convert. That&#8217;s basically the whole idea.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">CRM Reports vs. CRM Dashboards<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Terms such as &#8216;CRM reports&#8217; and &#8216;<a href=\"https:\/\/www.aegissofttech.com\/insights\/crm-dashboard\/\">CRM dashboards<\/a>&#8216; may seem to be used interchangeably, but in reality, they are two completely different things. A report digs into one question. It is what you pull up when someone asks, &#8221; Wait, why did this happen, and you need a real answer. On the other hand, a dashboard just gives you a live look at everything, all the time. It keeps you in the loop day to day. Here\u2019s how the two stack up against each other:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td class=\"has-text-align-center\" data-align=\"center\"><strong>Aspect<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>CRM Reports<\/strong><\/td><td class=\"has-text-align-center\" data-align=\"center\"><strong>CRM Dashboards<\/strong><\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Data freshness<\/td><td class=\"has-text-align-center\" data-align=\"center\">Usually built for one specific time period<\/td><td class=\"has-text-align-center\" data-align=\"center\">Updates live, all the time<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Purpose<\/td><td class=\"has-text-align-center\" data-align=\"center\">Good for digging into one question<\/td><td class=\"has-text-align-center\" data-align=\"center\">Good for a quick daily check<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Sharing<\/td><td class=\"has-text-align-center\" data-align=\"center\">Often exported or shared in meetings<\/td><td class=\"has-text-align-center\" data-align=\"center\">Sits on your screen, always visible<\/td><\/tr><tr><td class=\"has-text-align-center\" data-align=\"center\">Usage<\/td><td class=\"has-text-align-center\" data-align=\"center\">Built to answer something specific<\/td><td class=\"has-text-align-center\" data-align=\"center\">Built for ongoing monitoring<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2026\/07\/CRM-reports-vs-CRM-dashboards-1024x683.webp\" alt=\"CRM reports vs CRM dashboards\" class=\"wp-image-20316\" title=\"CRM reports vs CRM dashboards\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2026\/07\/CRM-reports-vs-CRM-dashboards-1024x683.webp 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2026\/07\/CRM-reports-vs-CRM-dashboards-300x200.webp 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2026\/07\/CRM-reports-vs-CRM-dashboards-768x512.webp 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2026\/07\/CRM-reports-vs-CRM-dashboards.webp 1536w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The effectiveness of reports and dashboards also depends on how your CRM platform is designed. For example, the <a href=\"https:\/\/www.aegissofttech.com\/insights\/microsoft-dynamics-crm-architecture\/\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Dynamics CRM architecture<\/a> enables users to access dashboards, reports, and analytics through web and mobile applications while supporting real-time business insights across departments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why CRM Reporting Matters<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CRM reporting matters mostly because it kills the guesswork. Instead of assuming sales dropped for some vague reason, you know why, because the data&#8217;s sitting right in front of you. Here are some of the benefits of CRM reporting:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Spot problems early:<\/strong>&nbsp; You catch problems early. Before they turn into a full-blown mess by the end of the quarter.<\/li>\n\n\n\n<li><strong>Measure team performance: <\/strong>You can track who is performing well and who isn\u2019t, based on facts, not assumptions.<\/li>\n\n\n\n<li><strong>Make informed decisions: <\/strong>The decisions will be based on factual figures, not on the opinions of the loudest person in the room.<\/li>\n\n\n\n<li><strong>Save time on reporting:<\/strong><strong> <\/strong>You save all the time that you spend creating the report again and again every single week.<\/li>\n\n\n\n<li><strong>Detecting the trends earlier: <\/strong>You see the trend coming early enough so you can act upon it.<\/li>\n\n\n\n<li><strong>Learn from your mistakes: <\/strong>You won\u2019t make the same mistake twice as you have the information from the last time at hand.<\/li>\n\n\n\n<li><strong>Keep everyone aligned:<\/strong> Everybody works on the same set of figures, so no one has to dispute the numbers.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">What are the five types of CRM reports?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">There&#8217;s a handful of CRM reports most teams end up using no matter the industry. These are sales reports, activity reports, forecasts, pipeline reports, and customer reports. That covers most of it.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Sales performance reports: <\/strong>This report lets teams track<strong> <\/strong>revenue, deals won, deals lost, all of these for whatever period you pick. This may be a week, a month, a whole quarter if you want. Sales leaders lean on these to figure out if the team&#8217;s hitting targets or if something&#8217;s quietly falling apart.<\/li>\n\n\n\n<li><strong>Sales activity reports: <\/strong>These are more about effort than results. Teams can track calls made, emails sent, meetings booked, and performance of representatives, so you can tell who&#8217;s actually working the pipeline and who&#8217;s coasting a bit. These reports are useful when someone&#8217;s numbers look off, but the reason isn&#8217;t obvious.<\/li>\n\n\n\n<li><strong>Forecast reports: <\/strong>This type of report predicts what will close this month or quarter and at which stage a deal is right now in the pipeline. It enables managers to plan, whether it is recruiting, budgeting, or giving leadership the realistic data instead of overly optimistic estimates.<\/li>\n\n\n\n<li><strong>Customer reports: <\/strong>Teams can use those reports to measure customer retention, churn, and their engagement in the products you sell. These help you catch an account that&#8217;s gone quiet before it turns into a lost customer completely, and they show you who&#8217;s happy enough to refer someone or upgrade.<\/li>\n\n\n\n<li><strong>Pipeline reports:<\/strong> These reports reveal at which stage of the process every deal is, from initial contact until close. Teams use these reports to identify deals that get stuck on the way to closing, the number of opportunities at different stages of the pipeline, and to spot potential bottlenecks to prevent losses for the whole quarter.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">CRM Reporting Examples<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">CRM reporting becomes much clearer when it is applied to practice rather than theoretical explanations. For instance, a sales manager may create a report to determine which deals have been stuck in the negotiation stage for weeks without any progress. Here are some common CRM reporting examples:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A marketing person checking which campaign brought in the most qualified leads last quarter, not just the most clicks.<\/li>\n\n\n\n<li>A support manager looking at average response time across the whole team, trying to figure out where things are slowing down.<\/li>\n\n\n\n<li>A founder pulling a report once a month just to see if churn&#8217;s creeping up or finally settling down.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">CRM Reporting Best Practices: A Quick Checklist<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Good CRM reporting isn&#8217;t about tracking every single thing you possibly can. It&#8217;s picking a few things that matter and looking at them, on purpose, on a schedule.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stick to metrics that connect to an actual business goal, not just numbers that look interesting on a chart.<\/li>\n\n\n\n<li>Keep the format the same every time. Nobody wants to relearn how to read a report every single month.<\/li>\n\n\n\n<li>Automating report generation and workflows through <a href=\"https:\/\/www.aegissofttech.com\/insights\/ai-powered-crm-automation\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI-powered CRM automation<\/a> helps reduce manual effort while ensuring reports remain accurate and consistently updated.<\/li>\n\n\n\n<li>Review reports together as a team instead of letting them sit on someone\u2019s screen unused.<\/li>\n\n\n\n<li>Make labels clear enough that a new person can open the report months later and still understand it.<\/li>\n\n\n\n<li>Set an actual deadline for when a report gets checked. Otherwise it just sits there, unread, forever.<\/li>\n\n\n\n<li>Keep raw data separate from the final report. This ensures nothing gets accidentally changed and messes up the results.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Common CRM Reporting Mistakes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The biggest mistake, by far, is trying to track too much at once. When everything&#8217;s supposedly a priority, nothing gets noticed. Here are some common CRM reporting mistakes people make:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Building a report that looks great and nobody ever opens again after the first week.<\/li>\n\n\n\n<li>Letting the data go stale because nobody&#8217;s updating the CRM properly in the first place.<\/li>\n\n\n\n<li>Mixing up reports and dashboards, and using the wrong one when the other would&#8217;ve worked better.<\/li>\n\n\n\n<li>Never once checking whether an old report is even useful. It just keeps running on autopilot.<\/li>\n\n\n\n<li>Copying a competitor&#8217;s report template without checking if it even fits how your sales process works.<\/li>\n\n\n\n<li>Letting one person own all the reporting, so the second they&#8217;re out sick, everything just stalls.<\/li>\n\n\n\n<li>Ignoring small formatting stuff that makes a report a pain to read at a glance.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to Set Up CRM Reporting in a Few Steps<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You don&#8217;t need to be some technical wizard to set up CRM reporting. Most CRMs already have this built in; you just need to know where to click.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Decide what question you&#8217;re trying to answer: <\/strong>Figure out what you&#8217;re trying to learn before you touch a single metric. Are you trying to figure out why deals keep stalling, or are you just checking whether the team hit its number this month? The clearer that question is, the easier the rest of this gets.<\/li>\n\n\n\n<li><strong>Pick the metrics that answer it: <\/strong>Fewer numbers, chosen on purpose, work better than a giant list nobody reads. Grab the ones that&#8217;ll change what someone does on a Monday morning, and skip anything that just looks impressive sitting on a slide.<\/li>\n\n\n\n<li><strong>Build the report inside your CRM: <\/strong>You can build it directly inside your CRM, or you can hook up a separate reporting tool if your CRM can&#8217;t really handle it. Most CRM platforms include built-in reporting capabilities. For example, <a href=\"https:\/\/www.aegissofttech.com\/insights\/microsoft-dynamics-crm-features\/\">Microsoft Dynamics CRM features<\/a> include customizable reports, dashboards, Power BI integration, and real-time analytics that help businesses monitor sales and customer performance.<\/li>\n\n\n\n<li><strong>Set it to update on its own: <\/strong>Nobody should have to remember to refresh a report every single week; that&#8217;s just asking for it to get forgotten. Set it to run daily, weekly, whatever fits, and let it land in someone&#8217;s inbox automatically.<\/li>\n\n\n\n<li><strong>Share it with whoever needs it: <\/strong>A report that nobody sees isn&#8217;t really doing anything, no matter how good the data is. Send it to the person who&#8217;ll act on it, and make sure they know what they&#8217;re supposed to do once it shows up.<\/li>\n<\/ol>\n\n\n\n<section class=\"call-to-action-section\">\n<div class=\"call-to-action-container\">\n<div class=\"call-to-action-body\">\n<div class=\"cta-title\"><\/div>\n<p><\/p>\n<div style=\"text-align:center; color:white;\">\n<strong>Also Read:<\/strong> <a href=\"https:\/\/www.aegissofttech.com\/insights\/filter-sub-grid-rows-dynamics-365\/\" target=\"_blank\">How to Filter Sub-Grid Rows in Dynamics 365 CE Easily<\/a><\/div>\n<p><\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\">Key Features to Look for in CRM Reporting Software<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The best CRM reporting software should offer features such as a drag-and-drop builder, real-time data, custom filters, and export options. Platforms like <a href=\"https:\/\/www.aegissofttech.com\/dynamics-365\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Dynamics 365<\/a> combine these capabilities with built-in reporting and analytics, making it easier to turn customer data into actionable insights.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Drag-and-drop report builder: <\/strong>This lets anyone on your team build a report themselves, without writing a single line of code or waiting for the developer. If someone can build a basic spreadsheet, they should be able to build a report too, without filing a ticket and waiting a week.<\/li>\n\n\n\n<li><strong>Real-time information: <\/strong>Real-time information makes it possible to be aware of current processes instead of getting outdated numbers. Getting outdated numbers means that your decision will be based on old facts, which is almost equivalent to not having any report at all.<\/li>\n\n\n\n<li><strong>Custom filters: <\/strong>This function will enable you to use various filters for getting necessary data concerning representatives, region, or period of time without having to begin with a fresh start every time.<\/li>\n\n\n\n<li><strong>Export options: <\/strong>Reports need to be shareable outside the CRM too, not stuck behind a login that only certain people have. This lets you pull a report out of the CRM and share it with people within or outside your organization in the form of a PDF or CSV.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The true value of your CRM system will be realized when the information within it is transformed into action. Sales pipeline management, marketing, and customer service generate an endless flow of information. However, without the right reporting capabilities, much of that data will remain untapped, leaving your teams to wonder where sales are getting hung up, which campaigns are contributing to bottom-line revenue, or whether any particular clients are likely to churn.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CRM reporting fills that void by organizing disorganized data into a more structured view of what is truly taking place in your sales, marketing, and customer service operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At <a href=\"https:\/\/www.aegissofttech.com\" target=\"_blank\" rel=\"noreferrer noopener\">Aegis Softtech<\/a>, we help businesses set up <a href=\"https:\/\/www.aegissofttech.com\/dynamics-365\/crm\" target=\"_blank\" rel=\"noreferrer noopener\">Microsoft Dynamics 365 CRM<\/a> reporting that goes beyond default templates. Our team builds custom reports, configures workflow automation and analytics, and integrates <a href=\"https:\/\/www.aegissofttech.com\/microsoft\/power-bi-consulting\" target=\"_blank\" rel=\"noreferrer noopener\">Power BI<\/a> to give you real-time, accurate visibility into every stage of the customer journey, from first lead to closed deal to ongoing <a href=\"https:\/\/www.aegissofttech.com\/dynamics-365\/support-services\">dynamics 365 support<\/a>.<\/p>\n\n\n    \t<section class=\"call-to-action-section\">\n    \t\t<div class=\"call-to-action-container\">\n    \t\t\t<div class=\"call-to-action-body\">\n    \t\t\t\t<div class=\"cta-title\"><\/div>\n    \t\t\t\t<p><\/p>\n<div style='text-align:center; color:white;'>\n<a href='https:\/\/www.aegissofttech.com\/contact-us.html' target='_blank'>Talk to our CRM experts<\/a><\/div>\n<p><\/p>\n    \t\t\t<\/div>\n    \t\t\t    \t\t<\/div>\n    \t<\/section>\n    \n\n\n\n<h2 class=\"wp-block-heading\">FAQs about CRM Reporting<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What is a CRM report?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A CRM report pulls raw customer, sales, or service data into one clear summary built around a specific question. It shows leads converted, deals closed, or where customers drop off.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What is the difference between a CRM report and a CRM dashboard? <\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A report digs into one specific question over a set period. A dashboard gives you a live view of everything, updated in real time, all the time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What should a CRM report include? <\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A CRM report should include<strong> <\/strong>metrics that make a difference or are tied to a decision. These may include revenue, deal stage, or response time. Skip anything nobody&#8217;s going to check anyway.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How often should CRM reports be reviewed? <\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Most teams check activity weekly and bigger trends monthly. The report format itself is worth a second look every few months.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can I automate CRM reporting? <\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, most CRMs let you schedule reports to run and send on their own, so nobody&#8217;s pulling numbers by hand.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Which CRM has the best reporting features? <\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Modern CRM platforms such as Microsoft Dynamics 365 CRM, Salesforce, and HubSpot offer robust built-in reporting. The right pick depends on your team size and budget.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Is CRM reporting only for sales teams?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">CRM reporting is meant for all teams. Whether it is marketing, support, or even leadership teams. Each team uses CRM reports to track their own goals and catch problems early.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":" ","protected":false},"author":11,"featured_media":20317,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[21],"tags":[1672],"class_list":["post-20315","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dynamics-crm","tag-crm-reporting"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/posts\/20315","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/comments?post=20315"}],"version-history":[{"count":3,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/posts\/20315\/revisions"}],"predecessor-version":[{"id":20452,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/posts\/20315\/revisions\/20452"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/media\/20317"}],"wp:attachment":[{"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/media?parent=20315"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/categories?post=20315"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/tags?post=20315"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}