{"id":2664,"date":"2024-04-10T11:57:27","date_gmt":"2024-04-10T11:57:27","guid":{"rendered":"https:\/\/www.aegissofttech.com\/insights\/?p=2664"},"modified":"2026-03-19T07:23:29","modified_gmt":"2026-03-19T07:23:29","slug":"ultimate-dynamics-365-crm-guide","status":"publish","type":"post","link":"https:\/\/www.aegissofttech.com\/insights\/ultimate-dynamics-365-crm-guide\/","title":{"rendered":"The Ultimate Dynamics 365 CRM Guide: Tools, Integrations &#038; Alternatives"},"content":{"rendered":"<h2><strong>Ultimate Dynamics 365 CRM Guide for Success<\/strong><\/h2>\n<p>With the help of Top Dynamics 365 Tools businesses can easily craft targeted campaigns across various channels.<\/p>\n<h2>Dynamics 365 CRM Features<\/h2>\n<h4><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-2674 size-full\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/CRM-Features.jpg\" alt=\"CRM Features\" width=\"1111\" height=\"618\" title=\"\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/CRM-Features.jpg 1111w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/CRM-Features-300x167.jpg 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/CRM-Features-1024x570.jpg 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/CRM-Features-768x427.jpg 768w\" sizes=\"(max-width: 1111px) 100vw, 1111px\" \/><\/h4>\n<h3>Sales Hub<\/h3>\n<p><strong>Key features include:<\/strong><\/p>\n<ul>\n<li>Lead and opportunity management tools to track prospects and potential sales.<\/li>\n<li>Sales forecasting capabilities to predict future sales and revenue.<\/li>\n<li>Pipeline management to visualize and manage the sales process.<\/li>\n<li>The Sales Hub simplifies selling by doing many tasks automatically. This lets salespeople focus more on making sales instead of dealing with paperwork.<\/li>\n<li>It gives you all the info about customers, their conversations, and previous deals in one spot, helping you understand better.<\/li>\n<\/ul>\n<p>Sales Automation is a key feature within <a href=\"https:\/\/www.aegissofttech.com\/insights\/tools-used-by-d365-crm-developers\/\" target=\"_blank\" rel=\"noopener\">Top Dynamics 365 tools<\/a>, aiding in managing leads effectively.<\/p>\n<h3>Marketing Hub<\/h3>\n<p>Let&#8217;s see what benefits you can get:<\/p>\n<ul>\n<li>It ranks potential customers, helping you spot who&#8217;s keen and prepared to chat with sales.<\/li>\n<li>It has email features that help you make, dispatch, and monitor your email campaigns.<\/li>\n<li>It offers feedback on your campaign performance, tracking stuff like email opens, clicks, or actual purchases.<\/li>\n<li>It has ways to help guide potential customers step by step until they&#8217;re ready to buy.<\/li>\n<li>Plus, it lets you personalize messages and pick who exactly should see them so that everyone gets content that feels like it\u2019s made just for them.<\/li>\n<li>Easy-to-use visual designers and templates make campaign creation efficient.<\/li>\n<\/ul>\n<p>Marketing Automation in Top Dynamics 365 tools enables businesses to automate and optimize their marketing efforts effectively.<\/p>\n<h3>Customer Service Hub<\/h3>\n<p>Delivering excellent customer service is key to business success and loyalty. The Customer Service Hub equips your support teams with powerful tools.<\/p>\n<p><strong>Core features include:<\/strong><\/p>\n<ul>\n<li>Case management for tracking, prioritizing, and resolving customer issues.<\/li>\n<li>Knowledge base creation to build a repository of solutions and FAQs.<\/li>\n<li>AI-powered virtual agents for 24\/7 automated support.<\/li>\n<li>Capabilities like automatic case creation, smart routing, and suggested knowledge articles boost agent productivity.<\/li>\n<\/ul>\n<h3>Field Service Hub<\/h3>\n<p>The Field Service Hub helps organizations that rely on <a href=\"https:\/\/www.aegissofttech.com\/crm\/dynamics-365-field-service.html\" target=\"_blank\" rel=\"noopener\"><strong>CRM field service<\/strong><\/a> activities, such as equipment maintenance or on-site repairs, improve their processes.<\/p>\n<p><strong>Key capabilities include<\/strong><\/p>\n<ul>\n<li>Intelligent scheduling that optimizes technician routes and availability.<\/li>\n<li>We are providing tools for assigning jobs, establishing work orders, and managing revisions.<\/li>\n<li>Resource management for monitoring technician skills, inventory levels, and service cars.<\/li>\n<li>A mobile app allows field technicians to view work details, adjust statuses, and log service reports.<\/li>\n<li>The integration of IoT and remote monitoring technologies enables predictive maintenance.<\/li>\n<li>Machine learning algorithms continually enhance scheduling and routing efficiency.<\/li>\n<li>Real-time communication and collaboration tools keep everyone in sync.<\/li>\n<li>Self-service scheduling portals allow clients to make appointments conveniently.<\/li>\n<\/ul>\n<h3>Project Service Automation<\/h3>\n<p>The Project Service Automation tool helps businesses efficiently plan, staff, track, and bill for their projects and services.<\/p>\n<p><strong>Core components include:<\/strong><\/p>\n<ul>\n<li>Project planning involves calculating the scope, costs, timescales, and resource requirements.<\/li>\n<li>Resource management will deploy skilled employees and contractors based on availability.<\/li>\n<li>Track time and expenses using automated approval workflows.<\/li>\n<li>Invoicing and revenue recognition capabilities are linked to project milestones.<\/li>\n<li>It provides insight into the pipeline of upcoming projects, manpower requirements, and budget allocation.<\/li>\n<li>Collaborative tools foster teamwork across dispersed or matrixed project teams.<\/li>\n<li>AI-driven skills matching suggests optimal resource assignments.<\/li>\n<li>Real-time dashboards report on key project metrics like costs, schedules, and profitability.<\/li>\n<\/ul>\n<h2>Connections with Dynamics 365 CRM<\/h2>\n<h4><img decoding=\"async\" class=\"aligncenter wp-image-2675 size-full\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Connections-with-CRM.jpg\" alt=\"Connections with CRM\" width=\"1097\" height=\"615\" title=\"\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Connections-with-CRM.jpg 1097w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Connections-with-CRM-300x168.jpg 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Connections-with-CRM-1024x574.jpg 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Connections-with-CRM-768x431.jpg 768w\" sizes=\"(max-width: 1097px) 100vw, 1097px\" \/><\/h4>\n<h3>Microsoft 365 Connection<\/h3>\n<p><strong>Key integrations include:<\/strong><\/p>\n<ul>\n<li>Outlook for bi-directional email, calendar, and contact sync.<\/li>\n<li>Teams for collaboration on customer accounts, cases, projects, and more.<\/li>\n<li>SharePoint for document management and sharing of customer collateral.<\/li>\n<li>The Microsoft 365 integration creates a cohesive user experience across business tools.<\/li>\n<li>Information flows naturally between apps, reducing data silos and manual tasks.<\/li>\n<li>Embedded capabilities like co-authoring documents foster teamwork on shared records.<\/li>\n<li>Unified search and AI capabilities like Cortana provide intelligent insights.<\/li>\n<\/ul>\n<h3>Power Platform Connection<\/h3>\n<p>The Power Platform tools can be easily connected to extend and customize Dynamics 365 CRM.<\/p>\n<ul>\n<li>Power Apps allows the building of custom apps and processes for any device or system integration scenario.<\/li>\n<li>For example, build mobile inspection apps or portals for distributors and vendors.<\/li>\n<li>Power Automate workflows and processes across Dynamics and other data sources.<\/li>\n<li>Tasks like lead routing, case escalations, and document approvals can be automated.<\/li>\n<li><a href=\"https:\/\/www.aegissofttech.com\/power-bi-dashboard-development-services.html\" target=\"_blank\" rel=\"noopener\"><strong>Power BI Dashboards Services <\/strong><\/a>provide rich data visualization and analytics capabilities.<\/li>\n<li>Embed interactive reports on sales metrics, campaign ROI, and more within CRM.<\/li>\n<\/ul>\n<h3>LinkedIn Connection<\/h3>\n<p>The LinkedIn integration within Dynamics 365 unlocks a wealth of professional data.<\/p>\n<p>From the CRM interface, you can view summarized LinkedIn profiles with details like:<\/p>\n<ul>\n<li>Work history and experience<\/li>\n<li>Skills and endorsements<\/li>\n<li>Mutual connections<\/li>\n<li>Recent updates and activities<\/li>\n<li>This context is invaluable for understanding prospects, leads, and existing contacts better.<\/li>\n<li>Lead and opportunity intelligence surfaces valuable insights on companies and roles.<\/li>\n<li>Relationship analytics help identify optimal paths for warm introductions via connections.<\/li>\n<\/ul>\n<h3>Accounting Software Connections<\/h3>\n<p>Dynamics 365 CRM ensures easy back-office communication by integrating accounting systems like QuickBooks and Xero.<\/p>\n<p>Businesses can also explore <a href=\"https:\/\/nachonacho.com\/product\/xero\" target=\"_blank\" rel=\"noopener\">Xero discount<\/a> options to optimize costs while streamlining operations.<\/p>\n<p>Key integration features include the automated creation of accounts, contacts, and products from accounting data.<\/p>\n<ul>\n<li>Bi-directional sync of key data like customer details, orders, invoices<\/li>\n<li>Initiating billing, and invoicing processes from within CRM for closed deals<\/li>\n<li>Integrated views of accounting data for customers, opportunities, and projects<\/li>\n<li>The integration of CRM and financial data eliminates duplicate data entry and errors.<\/li>\n<li>Teams maintain alignment with a &#8220;single source of truth&#8221; across platforms.<\/li>\n<li>Financial reporting can be improved with real-time CRM information such as sales pipeline.<\/li>\n<\/ul>\n<h3>E-commerce Platform Connections<\/h3>\n<p>For businesses with e-commerce operations, Dynamics 365 offers connections to popular platforms.<\/p>\n<p>Integrations with Shopify, WooCommerce, and other e-commerce tools enable:<\/p>\n<ul>\n<li>Automatic migration of orders, and customer data into CRM<\/li>\n<li>Initiating marketing journeys for new e-commerce customers<\/li>\n<li>Surfacing shopping carts, and order history for call center agents<\/li>\n<li>Building e-commerce storefronts with CRM data using portals<\/li>\n<li>United customer data provides a complete 360-degree view across channels.<\/li>\n<li>Intelligent recommendations and cross-sell opportunities improve online conversions.<\/li>\n<li>Marketing analytics unify reporting on campaigns and e-commerce impact.<\/li>\n<\/ul>\n<h2>Alternatives to Dynamics 365 CRM<\/h2>\n<h4><img decoding=\"async\" class=\"wp-image-2676 size-large aligncenter\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Alternatives-CRM-1024x572.jpg\" alt=\"Alternatives CRM\" width=\"1024\" height=\"572\" title=\"\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Alternatives-CRM-1024x572.jpg 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Alternatives-CRM-300x168.jpg 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Alternatives-CRM-768x429.jpg 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Alternatives-CRM.jpg 1102w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/h4>\n<h3>Salesforce<\/h3>\n<p>Salesforce CRM stands out as a Top Microsoft Dynamics 365 Alternative, offering a wide array of features for sales, marketing, and customer service.<\/p>\n<ul>\n<li>Salesforce is a leading and comprehensive CRM platform with a vast array of capabilities.<\/li>\n<li>Core functionality covers sales, marketing, service, commerce, analytics, and more.<\/li>\n<li>Highly customizable with a robust ecosystem of app exchange partners and solutions.<\/li>\n<li>AI-powered features like Einstein enable intelligent lead scoring, forecasting, and process automation.<\/li>\n<li>The downside is potentially higher costs, especially for smaller businesses.<\/li>\n<\/ul>\n<h3>HubSpot<\/h3>\n<p>HubSpot helps you manage your contacts efficiently, watch over deals and sales pipelines closely, and simplify email tasks with easy integration and ready-made templates.<\/p>\n<p>HubSpot CRM is also a Top Microsoft Dynamics 365 Alternatives, known for its user-friendly interface and robust marketing tools.<\/p>\n<p>Marketing Hub includes features for capturing leads, managing email campaigns to nurture these leads, blogging tools, SEO support, social media management, advertisement functionalities, and analytics to track everything.<\/p>\n<ul>\n<li>Service Hub provides tools for ticket management, knowledge base, feedback surveys, and team inboxes.<\/li>\n<li>Attractive freemium pricing tiers make it affordable to get started and scale up as needed.<\/li>\n<li>Drawbacks can include less advanced customization and a lack of enterprise capabilities.<\/li>\n<\/ul>\n<h3>Zoho CRM<\/h3>\n<p>You get handy tools for handling leads and contacts, monitoring accounts and opportunities, predicting sales, and automating workflows.<\/p>\n<p>Zoho CRM offers a cost-effective alternative to Top Microsoft Dynamics 365 Alternatives, with customizable solutions for various business needs.<\/p>\n<p>It also comes with marketing tools that let you create web forms, track the effectiveness of your marketing, locate and assess potential clients, and send email campaigns.<\/p>\n<ul>\n<li>Self-service portal, call center operations, <strong>SLA management<\/strong>, and service desk with case management.<\/li>\n<li>Service desk with case management, a self-service portal, call center operations, and SLA management.<\/li>\n<\/ul>\n<h3>Freshworks CRM<\/h3>\n<p>Core features include contact management, deal tracking, email integration, phone, and automation.<\/p>\n<ul>\n<li>Additional modules for marketing automation, AI capabilities, and customer support tickets using project task management software.<\/li>\n<li>A modern user interface (UI) with timelines for each interaction and pertinent data fosters a dialogue-like environment.<\/li>\n<li>Restrictions might include less sophisticated features in <a href=\"https:\/\/www.aegissofttech.com\/insights\/crm-vs-erp\/\" target=\"_blank\" rel=\"noopener\">comparison with ERP vs Dynamics 365 CRM<\/a> systems.<\/li>\n<li>Teams new to CRM will find it easier to get started thanks to the lower pricing point and free trials.<\/li>\n<\/ul>\n<h3>Pipedrive<\/h3>\n<p>Pipedrive is a CRM designed primarily to make tracking sales pipelines highly visual and simple.<\/p>\n<p>Two distinguishing features include a drag-and-drop pipeline view and real-time deal tracking.<\/p>\n<p>Contact profiles, communication tools, process automation, and simple reporting are included.<\/p>\n<ul>\n<li>Suited extremely well for small sales teams, freelancers, or those prioritizing simplicity over advanced extras.<\/li>\n<li>Scales to meet the needs of most small to midsize sales organizations with useful integrations.<\/li>\n<\/ul>\n<h2>Key Considerations for Choosing a Right CRM Solution<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2677 size-large\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Choosing-a-Right-CRM-Solution-1024x571.jpg\" alt=\"Choosing a Right CRM Solution\" width=\"1024\" height=\"571\" title=\"\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Choosing-a-Right-CRM-Solution-1024x571.jpg 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Choosing-a-Right-CRM-Solution-300x167.jpg 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Choosing-a-Right-CRM-Solution-768x428.jpg 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/04\/Choosing-a-Right-CRM-Solution.jpg 1085w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>A guide to Microsoft Dynamics 365 integration helps businesses optimize their CRM system for enhanced performance.<\/p>\n<h3>The ability to scale<\/h3>\n<ul>\n<li>The ability of a CRM to develop and evolve with your organization is essential.<\/li>\n<li>Confirm that the system can handle increasing numbers of users, data volumes, and complexity of processes.<\/li>\n<li>Look at the scalable pricing models for both the basic CRM and the necessary integrated modules.<\/li>\n<li>Monthly subscription cloud-based CRMs can grow faster than on-premise systems.<\/li>\n<\/ul>\n<h3>Personalization<\/h3>\n<p>Customized CRM software might not be ideal for your particular business requirements, industry, or operations.<\/p>\n<ul>\n<li>Consider the options for modifying dashboards, fields, processes, layouts, and data models, among other things.<\/li>\n<li>Non-technical teams may easily customize the CRM with drag-and-drop ease thanks to low-code\/no-code tools.<\/li>\n<li>Open APIs and developer ecosystems enable deeper custom app development if needed.<\/li>\n<\/ul>\n<h3>User Experience<\/h3>\n<p>Successful CRM adoption hinges greatly on an intuitive and productive user experience.<\/p>\n<ul>\n<li>Assess the UX for core user roles &#8211; sales, marketing, service, and management across the web and mobile.<\/li>\n<li>Easy data entry with recommendations, automation of manual tasks, and guided processes are important.<\/li>\n<li>Navigation, search, reporting, and dashboarding capabilities build efficiency for daily users.<\/li>\n<\/ul>\n<h3>Integration Capabilities<\/h3>\n<ul>\n<li>Give top priority to robust, pre-built integrations for your current systems, such as marketing, ERP, support, and teamwork.<\/li>\n<li>Integration frameworks via APIs, iPaaS, etc. simplify building custom integrations as needs evolve.<\/li>\n<li>Embedded apps, app exchanges, and centers of excellence can accelerate integration implementations.<\/li>\n<\/ul>\n<h3>Industry Focus<\/h3>\n<p>While most CRMs are horizontal, some solutions focus on certain industries or use cases.<\/p>\n<ul>\n<li>Manufacturers, professional services, nonprofits, etc. may have specific requirements.<\/li>\n<li>Evaluate CRMs with preconfigured data models, process reports, etc. for your industry needs.<\/li>\n<li>Established partners or development resources experienced in your domain can provide advantages.<\/li>\n<\/ul>\n<h3>Mobile Access<\/h3>\n<p>With remote work and travel increasing, provide teams with effective mobile CRM access.<\/p>\n<ul>\n<li>Native apps for iOS\/Android with parity to key desktop capabilities are ideal for offline use.<\/li>\n<li>Responsive web experiences can be sufficient for scenarios with reliable internet connectivity.<\/li>\n<li>Mobile device management, security, and offline data sync are other considerations.<\/li>\n<\/ul>\n<h3>Support and Training<\/h3>\n<ul>\n<li>Effective CRM roll-outs depend on adequate documentation, training, and support.<\/li>\n<li>Examine the available training options: on-demand, instructor-led virtual, in-person, etc.<\/li>\n<li>Self-help portals that include tutorial libraries, communities, and knowledge bases are incredibly helpful.<\/li>\n<li>Understand technical support channels, service levels, and implementation services offered.<\/li>\n<\/ul>\n<p>Finding the right <a href=\"https:\/\/www.aegissofttech.com\/microsoft-dynamics-365-crm-services.html\" target=\"_blank\" rel=\"noopener\"><strong>MS Dynamics CRM development company<\/strong><\/a> is crucial for building a customized CRM solution.<\/p>\n<h2>FAQ<\/h2>\n<h3>1) How does Dynamics 365 CRM stand apart from other CRM options?<\/h3>\n<p>It offers a Sales Hub for managing opportunities, forecasting, and driving revenue. Marketing Hub for executing omnichannel campaigns and generating leads.<\/p>\n<p>Customer. Service Hub for case management and world-class support. Field Service Hub for optimizing field operations and service delivery<\/p>\n<h3>2) How easy is it to get started with Dynamics 365 CRM?<\/h3>\n<p>Microsoft has made getting started with Dynamics 365 quite straightforward:<\/p>\n<p>Simple, pay-as-you-go pricing with the flexibility to buy just what you need. The CRM environment can be swiftly provisioned from Microsoft&#8217;s cloud; data can be imported from Excel, Salesforce, and other sources using migration tools; most users only need minimal training due to the user-friendly interface; processes, dashboards, and reports are pre-built and based on best practices; and a plethora of self-help resources, such as tutorials, documentation, and communities, are available.<\/p>\n<p>This ease of use and flexibility aligns well with insights from a <a href=\"https:\/\/rankexdigital.com\/swot-analysis-of-microsoft\/\" target=\"_blank\" rel=\"noopener\">Microsoft SWOT analysis<\/a>, highlighting the company\u2019s strengths in providing accessible and scalable cloud-based solutions. Many customers start with the free trial and then scale up capabilities over time as usage grows.<\/p>\n<h3>3) Can my current systems be integrated with Dynamics 365 CRM?<\/h3>\n<p>Indeed. Dynamics 365 provides a wide range of integration options.\u00a0Prebuilt connectors for widely used programs such as Teams, Office 365, Outlook, and SharePoint Systems integration with ERP, marketing, accounting, and help desk<\/p>\n<p>Extend with <a href=\"https:\/\/www.aegissofttech.com\/power-platform-consulting.html\" target=\"_blank\" rel=\"noopener\"><strong>Microsoft Power Platform development<\/strong><\/a> for custom apps, workflows, and dashboards. Build new integrations quickly and securely using Microsoft APIs. Solutions and templates from Microsoft AppSource for industry scenarios.<\/p>\n\n\n<p><strong>Read more:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.aegissofttech.com\/insights\/dynamics-365-ce-data-migration-using-adf\/\" target=\"_blank\" rel=\"noreferrer noopener\">How to Migrate Data from Dynamics 365 CE to Azure Using ADF<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":" ","protected":false},"author":11,"featured_media":2673,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[21],"tags":[585,586],"class_list":["post-2664","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-dynamics-crm","tag-guide-to-microsoft-dynamics-365-integration","tag-top-dynamics-365-tools"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/posts\/2664","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/comments?post=2664"}],"version-history":[{"count":23,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/posts\/2664\/revisions"}],"predecessor-version":[{"id":18494,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/posts\/2664\/revisions\/18494"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/media\/2673"}],"wp:attachment":[{"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/media?parent=2664"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/categories?post=2664"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/tags?post=2664"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}