{"id":4916,"date":"2024-08-13T06:20:11","date_gmt":"2024-08-13T06:20:11","guid":{"rendered":"https:\/\/www.aegissofttech.com\/insights\/?p=4916"},"modified":"2025-12-19T13:10:33","modified_gmt":"2025-12-19T13:10:33","slug":"servicenow-xanadu-version-features","status":"publish","type":"post","link":"https:\/\/www.aegissofttech.com\/insights\/servicenow-xanadu-version-features\/","title":{"rendered":"ServiceNow Xanadu Version Release Highlights"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>How to upgrade your PDI to ServiceNow Xanadu Version?<\/strong><\/h2>\n\n\n\n<p><strong>Step 1:<\/strong> Open your Browser and go to <a href=\"https:\/\/developer.servicenow.com\/dev.do\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/developer.servicenow.com\/dev.do<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"418\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ServiceNow-Xanadu-Version-Release-1024x418.png\" alt=\"ServiceNow Xanadu Version Release Highlights\" class=\"wp-image-4917\" style=\"width:1023px;height:auto\" title=\"ServiceNow Xanadu Version Release Highlights\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ServiceNow-Xanadu-Version-Release-1024x418.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ServiceNow-Xanadu-Version-Release-300x122.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ServiceNow-Xanadu-Version-Release-768x313.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ServiceNow-Xanadu-Version-Release.png 1240w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Click on sign in:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"253\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/PDI-to-Xanadu-1024x253.png\" alt=\"Sign in with your ServiceNow ID\" class=\"wp-image-4918\" style=\"width:1022px;height:auto\" title=\"Sign in with your ServiceNow ID\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/PDI-to-Xanadu-1024x253.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/PDI-to-Xanadu-300x74.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/PDI-to-Xanadu-768x190.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/PDI-to-Xanadu.png 1199w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Step 2:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" width=\"1024\" height=\"491\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ServiceNow-Xanadu-Version-1024x491.png\" alt=\"Step 2 - Servicenow Myaccount\" class=\"wp-image-4919\" style=\"width:1022px;height:auto\" title=\"Step 2 - Servicenow Myaccount\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ServiceNow-Xanadu-Version-1024x491.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ServiceNow-Xanadu-Version-300x144.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ServiceNow-Xanadu-Version-768x368.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ServiceNow-Xanadu-Version.png 1233w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>You will have to choose the Upgrade Instance option as shown in above image.<\/p>\n\n\n\n<p>Now, click on the Upgrade Instance Button and wait for it to get completed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"573\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Upgrade-Instance-1024x573.png\" alt=\"Upgrade Instance Button\" class=\"wp-image-4920\" style=\"width:1022px;height:auto\" title=\"Upgrade Instance Button\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Upgrade-Instance-1024x573.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Upgrade-Instance-300x168.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Upgrade-Instance-768x430.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Upgrade-Instance.png 1238w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Expect a few hours to get this Complete, or maybe it could be done in an hour as well, depending on your Internet Speed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"448\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/servicenow-1024x448.png\" alt=\"ServiceNow Instance Actions\" class=\"wp-image-4921\" style=\"width:1022px;height:auto\" title=\"ServiceNow Instance Actions\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/servicenow-1024x448.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/servicenow-300x131.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/servicenow-768x336.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/servicenow.png 1442w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>You will receive an email on your registered email ID with your ServiceNow account details.<\/p>\n\n\n\n<p>Post upgrade completion, your PDI will show the ServiceNow Xanadu Version Content as shown below.<\/p>\n\n\n\n<p><strong>Step 3:<\/strong><\/p>\n\n\n\n<p>click on Start Building and enjoy the new features of ServiceNow Xanadu Version.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"457\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/start-building-and-enjoy-the-new-features-of-Xanadu-1024x457.png\" alt=\"Welcone ServiceNow Xanadu Version\" class=\"wp-image-4922\" style=\"width:1022px;height:auto\" title=\"Welcone ServiceNow Xanadu Version\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/start-building-and-enjoy-the-new-features-of-Xanadu-1024x457.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/start-building-and-enjoy-the-new-features-of-Xanadu-300x134.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/start-building-and-enjoy-the-new-features-of-Xanadu-768x342.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/start-building-and-enjoy-the-new-features-of-Xanadu.png 1238w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Here is the new Landing page of ServiceNow Xanadu Version release, which is promoting the Creator Studio the all-in-one New Application for App Engine Studio, Studio IDE, Workflow Studio, UI Builder, and Mobile App Builder.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"323\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/new-Landing-page-of-Xanadu-release-1024x323.png\" alt=\"Creator Studio\" class=\"wp-image-4923\" style=\"width:1022px;height:auto\" title=\"Creator Studio\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/new-Landing-page-of-Xanadu-release-1024x323.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/new-Landing-page-of-Xanadu-release-300x95.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/new-Landing-page-of-Xanadu-release-768x242.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/new-Landing-page-of-Xanadu-release-1536x484.png 1536w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/new-Landing-page-of-Xanadu-release.png 1919w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"456\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/new-Landing-page-of-Xanadu-release-2-1024x456.png\" alt=\"Power your workflow applications\" class=\"wp-image-4924\" style=\"width:1022px;height:auto\" title=\"Power your workflow applications\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/new-Landing-page-of-Xanadu-release-2-1024x456.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/new-Landing-page-of-Xanadu-release-2-300x134.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/new-Landing-page-of-Xanadu-release-2-768x342.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/new-Landing-page-of-Xanadu-release-2-1536x684.png 1536w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/new-Landing-page-of-Xanadu-release-2.png 1892w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Check your Upgrade Details:<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Please type stats.do in All and hit enter<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"481\" height=\"338\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/stats.do-in-All-and-hit-enter.png\" alt=\"stats.do in All and hit enter\" class=\"wp-image-4925\" style=\"width:1022px;height:auto\" title=\"stats.do in All and hit enter\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/stats.do-in-All-and-hit-enter.png 481w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/stats.do-in-All-and-hit-enter-300x211.png 300w\" sizes=\"(max-width: 481px) 100vw, 481px\" \/><\/figure>\n\n\n\n<p>Once user performs the above step, details about the PDI will be displayed on the screen<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"971\" height=\"338\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/PDI-will-be-displayed.png\" alt=\"PDI will be displayed on the screen\" class=\"wp-image-4926\" style=\"width:1022px;height:auto\" title=\"PDI will be displayed on the screen\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/PDI-will-be-displayed.png 971w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/PDI-will-be-displayed-300x104.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/PDI-will-be-displayed-768x267.png 768w\" sizes=\"(max-width: 971px) 100vw, 971px\" \/><\/figure>\n\n\n\n<p><strong>Check your Upgrade Details and Skipped Records<\/strong> such as Version, and Duration: use the given URL, only make changes in PDI Number which you have after dev****** = https:\/\/dev******.service-<\/p>\n\n\n\n<p>https:\/\/dev.service-now.com\/now\/nav\/ui\/classic\/params\/target\/24upgrade_monitor.do3Fsysparm_use_polaris3Dfalse<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"584\" height=\"272\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Upgrade-Details-and-Skipped-Records-ServiceNow.png\" alt=\"Upgrade Details and Skipped Records ServiceNow\" class=\"wp-image-4927\" style=\"width:1022px;height:auto\" title=\"Upgrade Details and Skipped Records ServiceNow\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Upgrade-Details-and-Skipped-Records-ServiceNow.png 584w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Upgrade-Details-and-Skipped-Records-ServiceNow-300x140.png 300w\" sizes=\"(max-width: 584px) 100vw, 584px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Upgrades ServiceNow Xanadu Version Release and <strong>Features<\/strong><\/h2>\n\n\n\n<p><strong>Landing Page Features: <\/strong>as soon as users log in to the system, they are redirected to a home page even if it is known as a Landing Page as well.<\/p>\n\n\n\n<p>The typical URL of a landing page is<\/p>\n\n\n\n<p>https:\/\/dev******.service-now.com\/now\/nav\/ui\/classic\/params\/target\/ui_page.do%3Fsys_id%3Dc9986defc3bb0210686b944ed40131b5&nbsp;<\/p>\n\n\n\n<p> in which \/now\/nav\/ui\/classic\/params\/target\/ represents the Next Experience UI and ui_page.do%3Fsys_id%3Dc9986defc3bb0210686b944ed40131b5 represents your UI Page located in sys_ui_page table.<\/p>\n\n\n\n<p><strong>Refresh Menu Items:<\/strong> we have the new refresh option now available in All Navigation. This will help to easy refresh now once any Plugin Installed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"472\" height=\"731\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Refresh-Menu-Items-servicenow.png\" alt=\"Refresh Menu Items ServiceNow\" class=\"wp-image-4928\" style=\"width:1022px;height:auto\" title=\"Refresh Menu Items ServiceNow\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Refresh-Menu-Items-servicenow.png 472w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Refresh-Menu-Items-servicenow-194x300.png 194w\" sizes=\"(max-width: 472px) 100vw, 472px\" \/><\/figure>\n\n\n\n<p><strong>New Scroller Available: <\/strong>in this release now we have 2 new Scroller Available on Landing page. One for internal app scroll and second for total page scroll<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"825\" height=\"428\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/release-now-we-have-2-new-Scroller-servicenow.png\" alt=\" Scroller Available on Landing page\" class=\"wp-image-4929\" style=\"width:1022px;height:auto\" title=\" Scroller Available on Landing page\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/release-now-we-have-2-new-Scroller-servicenow.png 825w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/release-now-we-have-2-new-Scroller-servicenow-300x156.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/release-now-we-have-2-new-Scroller-servicenow-768x398.png 768w\" sizes=\"(max-width: 825px) 100vw, 825px\" \/><\/figure>\n\n\n\n<p><strong>User SOW Landing Property:<\/strong> we have a new property in this release for users to land in Service Operational Workspace Directly.<\/p>\n\n\n\n<p><strong>System Property:<\/strong> This property checks whether the user has a sow_user role or not?<\/p>\n\n\n\n<p>If the user has a role: A notification link points to SOW<\/p>\n\n\n\n<p>If a user does not have the role: Notification link points to UI16.<\/p>\n\n\n\n<p>open system property from sys_properties table<\/p>\n\n\n\n<p><strong>Property Name: <\/strong>sow_email_notification_redirect<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"384\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/User-SOW-Landing-Property-ServiceNow-1024x384.png\" alt=\"sow email notification redirect\" class=\"wp-image-4930\" style=\"width:1022px;height:auto\" title=\"sow email notification redirect\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/User-SOW-Landing-Property-ServiceNow-1024x384.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/User-SOW-Landing-Property-ServiceNow-300x113.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/User-SOW-Landing-Property-ServiceNow-768x288.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/User-SOW-Landing-Property-ServiceNow-1536x577.png 1536w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/User-SOW-Landing-Property-ServiceNow.png 1841w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>User SOW Landing Property:<\/strong><\/p>\n\n\n\n<p><strong>Open Admin Menu: A <\/strong>New Keyboard shortcut to open\u00a0Admin panel is now available using CTRL+Shift+A shortcut<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"332\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Open-Admin-Menu-servicenow-1024x332.png\" alt=\"New Keyboard shortcut to open\u00a0Admin panel\" class=\"wp-image-4931\" style=\"width:1022px;height:auto\" title=\"New Keyboard shortcut to open\u00a0Admin panel\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Open-Admin-Menu-servicenow-1024x332.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Open-Admin-Menu-servicenow-300x97.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Open-Admin-Menu-servicenow-768x249.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Open-Admin-Menu-servicenow.png 1033w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Theme Switch: <\/strong>Now switch between two themes as Dark or Default has been collaged in one Frame with Two Very Interactive Circular Buttons.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"352\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Switch-servicenow-1024x352.png\" alt=\"Theme Switch ServiceNow\" class=\"wp-image-4932\" style=\"width:1022px;height:auto\" title=\"Theme Switch ServiceNow\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Switch-servicenow-1024x352.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Switch-servicenow-300x103.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Switch-servicenow-768x264.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Switch-servicenow.png 1112w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>User Experience:<\/strong><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\"><strong>&nbsp;<\/strong>Users<\/span> can decide to set their Landing Page as per their suitability from this New Feature User Experience.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"969\" height=\"645\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/User-Experience-ServiceNow.png\" alt=\"New Feature User Experience\" class=\"wp-image-4933\" style=\"width:1022px;height:auto\" title=\"New Feature User Experience\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/User-Experience-ServiceNow.png 969w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/User-Experience-ServiceNow-300x200.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/User-Experience-ServiceNow-768x511.png 768w\" sizes=\"(max-width: 969px) 100vw, 969px\" \/><\/figure>\n\n\n\n<p>Users can keep Dashboard on Landing Page by choosing the Option Dashboard as shown in the image below or choose other options as per requirement.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"191\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Landing-Page-by-choosing-ServiceNow-1024x191.png\" alt=\"Landing Page by choosing the Option Dashboard\" class=\"wp-image-4934\" style=\"width:1022px;height:auto\" title=\"Landing Page by choosing the Option Dashboard\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Landing-Page-by-choosing-ServiceNow-1024x191.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Landing-Page-by-choosing-ServiceNow-300x56.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Landing-Page-by-choosing-ServiceNow-768x143.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Landing-Page-by-choosing-ServiceNow.png 1239w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Open Instance Tools: <\/strong>in the Banner Frame, a New ICON for Open Instance tools is available, and Application picker is shifted to bottom.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"151\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Open-Instance-Tools-ServiceNow-1024x151.png\" alt=\"Open Instance Tools ServiceNow\" class=\"wp-image-4935\" style=\"width:1022px;height:auto\" title=\"Open Instance Tools ServiceNow\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Open-Instance-Tools-ServiceNow-1024x151.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Open-Instance-Tools-ServiceNow-300x44.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Open-Instance-Tools-ServiceNow-768x113.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Open-Instance-Tools-ServiceNow-1536x227.png 1536w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Open-Instance-Tools-ServiceNow.png 1919w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>This is dependent on a Property named <strong>glide.ui.next_experience.instance_tools_disabled<\/strong><\/p>\n\n\n\n<p><strong>Note: <\/strong>\u00a0if this is not available in your instance, create it in sys_properties table with the name we have provided. It is a true\/false property, with false will make the icon available in a banner.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"323\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/dependent-on-Property-named-Servicenow-1024x323.png\" alt=\"dependent on Property named ServiceNow\" class=\"wp-image-4936\" style=\"width:1022px;height:auto\" title=\"dependent on Property named ServiceNow\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/dependent-on-Property-named-Servicenow-1024x323.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/dependent-on-Property-named-Servicenow-300x95.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/dependent-on-Property-named-Servicenow-768x243.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/dependent-on-Property-named-Servicenow-1536x485.png 1536w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/dependent-on-Property-named-Servicenow.png 1919w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Inbound Email Action: <\/strong>Sensitive Data Reduction Plugin is newly introduced in ServiceNow Xanadu Version release which can be useful to hide some parts of the data before we publish it to customer. In below image, we have showcased the image in both UI of Plugin Installation Module the old and new app manager.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Inbound-Email-Action-1024x577.png\" alt=\"Inbound Email Action ServiceNow\" class=\"wp-image-4937\" style=\"width:1022px;height:auto\" title=\"Inbound Email Action ServiceNow\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Inbound-Email-Action-1024x577.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Inbound-Email-Action-300x169.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Inbound-Email-Action-768x433.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Inbound-Email-Action.png 1237w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>There is one more plugin introduced in the ServiceNow Xanadu Version release, the Data Discovery Application, which must be installed from the ServiceNow Store only. For expert guidance on integrating this into your system, consider consulting with a <a href=\"https:\/\/www.aegissofttech.com\/servicenow-services\/consulting\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow consulting professional<\/a> professional.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"917\" height=\"148\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Xanadu-Release-ServiceNow.png\" alt=\"Xanadu Release ServiceNow\" class=\"wp-image-4938\" style=\"width:1022px;height:auto\" title=\"Xanadu Release ServiceNow\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Xanadu-Release-ServiceNow.png 917w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Xanadu-Release-ServiceNow-300x48.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Xanadu-Release-ServiceNow-768x124.png 768w\" sizes=\"(max-width: 917px) 100vw, 917px\" \/><\/figure>\n\n\n\n<p><strong>Client Interactions: <\/strong>&nbsp;user can find all the Logs related to their record with respect to time.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"295\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Client-Interactions-ServiceNow-1024x295.png\" alt=\"Client Interactions\" class=\"wp-image-4939\" style=\"width:1022px;height:auto\" title=\"Client Interactions\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Client-Interactions-ServiceNow-1024x295.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Client-Interactions-ServiceNow-300x86.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Client-Interactions-ServiceNow-768x221.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Client-Interactions-ServiceNow.png 1228w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Knowledge Management Dashboard:<\/strong><\/p>\n\n\n\n<p>&nbsp;We have a new OOB Knowledge Dashboard created in Knowledge Overview Application Scope.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"494\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Knowledge-Management-Dashboard-1024x494.png\" alt=\"OOB Knowledge Dashboard\" class=\"wp-image-4940\" style=\"width:1022px;height:auto\" title=\"OOB Knowledge Dashboard\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Knowledge-Management-Dashboard-1024x494.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Knowledge-Management-Dashboard-300x145.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Knowledge-Management-Dashboard-768x371.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Knowledge-Management-Dashboard-1536x741.png 1536w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Knowledge-Management-Dashboard.png 1894w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Problem Task:<\/strong> Problem Model Field is also made available in problem_task table from this release. We have a column in problem table with type of field as a reference, referencing prb_task_model. Now onwards, this can be used in Problem Tasks as well<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"132\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Problem-Task-1024x132.png\" alt=\"Problem Model Field\" class=\"wp-image-4941\" style=\"width:1022px;height:auto\" title=\"Problem Model Field\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Problem-Task-1024x132.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Problem-Task-300x39.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Problem-Task-768x99.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Problem-Task-1536x199.png 1536w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Problem-Task.png 1919w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>One more feature added to Problem Task [problem_task] is the New UI Action named Re-Assess. Once user clicks on it, the task will go to Assess Phase again.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"218\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Problem-Task-2-1024x218.png\" alt=\"Problem Task With New UI Action\" class=\"wp-image-4942\" style=\"width:1022px;height:auto\" title=\"Problem Task With New UI Action\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Problem-Task-2-1024x218.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Problem-Task-2-300x64.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Problem-Task-2-768x164.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Problem-Task-2-1536x327.png 1536w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Problem-Task-2.png 1919w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Problem field Renamed: <\/strong>The First Reported by Field has been renamed to <strong>Original Task from First Reported by <\/strong>as per release notes, but it is currently not made available in PDI. Maybe we can expect this in the first Patch or Hot Fix.<\/p>\n\n\n\n<p><strong>Related List New Pop Up: <\/strong>New Pop has been added now to related list of Problem Forms. when user clicks to attach an incident to problem record using add ui action,<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"177\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Related-List-New-Pop-Up-1024x177.png\" alt=\"\" class=\"wp-image-4943\" style=\"width:1022px;height:auto\" title=\"\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Related-List-New-Pop-Up-1024x177.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Related-List-New-Pop-Up-300x52.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Related-List-New-Pop-Up-768x133.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Related-List-New-Pop-Up-1536x266.png 1536w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Related-List-New-Pop-Up.png 1889w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Below pop us will be available on screen. This Pop is for all the records.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"490\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Pop-1024x490.png\" alt=\"Pop is for all the records\" class=\"wp-image-4944\" style=\"width:1022px;height:auto\" title=\"Pop is for all the records\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Pop-1024x490.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Pop-300x144.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Pop-768x368.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Pop-1536x736.png 1536w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Pop.png 1904w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>One more additional feature is added pop up if user clicks on <strong>Add All<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"222\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/additional-feature-1024x222.png\" alt=\"added pop up if user clicks\" class=\"wp-image-4945\" style=\"width:1022px;height:auto\" title=\"added pop up if user clicks\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/additional-feature-1024x222.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/additional-feature-300x65.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/additional-feature-768x167.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/additional-feature.png 1252w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Service Portal Disable: <\/strong>The existing portal disablement and automatic routing of user to another portal is made easy with just one click. we have new feature where a check box is provided to redirect user to another portal if we are going to disable the existing portal.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"637\" height=\"151\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Service-Portal-Disable.png\" alt=\"Service Portal Disable\" class=\"wp-image-4946\" style=\"width:1022px;height:auto\" title=\"Service Portal Disable\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Service-Portal-Disable.png 637w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Service-Portal-Disable-300x71.png 300w\" sizes=\"(max-width: 637px) 100vw, 637px\" \/><\/figure>\n\n\n\n<p><strong>Theme Builder:<\/strong> Now, <a href=\"https:\/\/www.aegissofttech.com\/servicenow-services\/hire-developers\" target=\"_blank\" rel=\"noreferrer noopener\">Expert ServiceNow Developers<\/a> can create their own theme instead of using the OOB Dark and White Theme in ServiceNow. First, we need to install the Theme Builder Plugin.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"370\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Builder-1024x370.png\" alt=\"OOB Dark and White Theme in ServiceNow\" class=\"wp-image-4947\" style=\"width:1022px;height:auto\" title=\"OOB Dark and White Theme in ServiceNow\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Builder-1024x370.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Builder-300x108.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Builder-768x278.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Builder-1536x555.png 1536w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Builder.png 1917w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"411\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Builder-2-1024x411.png\" alt=\"Manage your themes\" class=\"wp-image-4948\" style=\"width:1022px;height:auto\" title=\"Manage your themes\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Builder-2-1024x411.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Builder-2-300x120.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Builder-2-768x308.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Theme-Builder-2.png 1264w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>ACL: <\/strong>New Column has been arrived in ACL Table now, called as Decision Type with choice option as Allow If or Deny Unless<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"215\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ACL-1024x215.png\" alt=\"ACL\" class=\"wp-image-4949\" style=\"width:1022px;height:auto\" title=\"ACL\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ACL-1024x215.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ACL-300x63.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ACL-768x161.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/ACL.png 1235w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Service Operational Workspace: <\/strong>VIP Checkbox available<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"368\" src=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Service-Operational-Workspace-1024x368.png\" alt=\"Service Operational Workspace\" class=\"wp-image-4950\" title=\"Service Operational Workspace\" srcset=\"https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Service-Operational-Workspace-1024x368.png 1024w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Service-Operational-Workspace-300x108.png 300w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Service-Operational-Workspace-768x276.png 768w, https:\/\/www.aegissofttech.com\/insights\/wp-content\/uploads\/2024\/08\/Service-Operational-Workspace.png 1240w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Read More:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.aegissofttech.com\/insights\/servicenow-flow-designer\/\" target=\"_blank\" rel=\"noreferrer noopener\">ServiceNow Flow Designer Tips: Optimizing Automation for Efficiency<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.aegissofttech.com\/insights\/servicenow-yokohama-features\/\" target=\"_blank\" rel=\"noreferrer noopener\">What\u2019s New in ServiceNow Yokohama: Key Features<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.aegissofttech.com\/insights\/servicenow-guided-self-service-center\/\">Key Features of ServiceNow&#8217;s Guided Self-Service<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":" ","protected":false},"author":13,"featured_media":4953,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[257],"tags":[906],"class_list":["post-4916","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-servicenow","tag-servicenow-xanadu-version"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/posts\/4916","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/comments?post=4916"}],"version-history":[{"count":17,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/posts\/4916\/revisions"}],"predecessor-version":[{"id":14518,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/posts\/4916\/revisions\/14518"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/media\/4953"}],"wp:attachment":[{"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/media?parent=4916"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/categories?post=4916"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aegissofttech.com\/insights\/wp-json\/wp\/v2\/tags?post=4916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}