MAHESH T.
Dynamics 365 CRM Technical Consultant
Results-driven Microsoft Dynamics 365 CE Developer with nearly 5+ years of experience designing and delivering scalable CRM solutions across banking and aviation domains. Specialized in C# plugin development, Custom APIs, Dataverse customization, and Power Platform automation, driving end-to-end process optimization.
With Aegis Softtech Since: Aug 2020
No. of Projects: 16+ Projects
Language: English – Fluent | Telugu – Fluent
Proven expertise in integrating Dynamics 365 with external systems using REST APIs and JSON, and optimizing processing time by up to 40% through efficient plugin and workflow design. Strong ability to translate business requirements into high-performance technical solutions, working effectively in Agile environments with cross-functional teams.
Core Technical Skills
- D365 Ecosystem
Dynamics 365 CE (Sales C Customer Service), Power Apps (Model-driven), Power Automate, Power Pages, PCF Controls, Dataverse - Developments Cloud
C# (.NET), JavaScript, Web APIs (REST/JSON) - Web Technologies
HTML5, CSS3, JSON, API Integration C Development - Strategic Domains
Banking (Service Track), Aviation (Customer Experience), Enterprise Sales - Specialized Tools
XRM Toolbox, Plugin Registration Tool, Ribbon Workbench
Notable Projects
Dynamics CRM Consultant at Aegis Softtech
Aug 2023 – Present
Client: Etihad Airways (Customer Service Module)
Dynamics CRM Technical Consultant at Aegis Softtech
Aug 2020 – Jul 2023
Project: CIMB Bank (Customer Service Module)
Professional Experience
Specialized in designing and implementing automation solutions using C# plugins and Power Automate flows to streamline service operations and drive the performance. Customized service processes to improve case management, enforce SLA compliance, and enhance the overall user experience. Led the development of a cross-functional notification matrix to automate alerts and communications across multiple service tracks.
API Architecture s Integration
Architected and deployed custom Dataverse APIs, establishing secure and scalable communication between Dynamics 365 and external airline systems using REST APIs and JSON payloads, eliminating manual data synchronization errors.
Followed Agile methodology, participating in sprint planning, stand-ups, and continuous delivery cycles. Collaborated with cross-functional teams to gather requirements, design technical solutions, and deliver CRM enhancements aligned with business needs.
Developed reusable and scalable components for CRM integrations and automation workflows, reducing development effort for future enhancements.
System Optimization
Engineered performance optimization strategies for high-volume service requests. Overhauled plugin execution and flow logic, resulting in a 40% reduction in processing time and drastically improving system responsiveness during peak operational hours.
Scalable Component Design
Developed highly reusable CRM integration frameworks and automated workflows, significantly reducing technical debt and accelerating development effort for future system enhancements.
Complex Logic Implementation
Designed and executed a cross-functional, role-based notification matrix for the Credit Card track, automating complex alert systems across multiple service queues based on real-time status changes.
UI/UX s Form Usability
Modernized the user interface by configuring PowerApps Component Framework (PCF) controls, alongside advanced Business Rules and custom forms, enhancing overall navigation and data entry efficiency for end-users.
Hands-on experience in customizing Dynamics 365 using business rules, entities, custom forms, process flows, and managing security roles to ensure proper data access control.
Education
Bachelor of Technology (B Tech) G Pulla Reddy Engineering College
2019