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Dynamics 365 support services by Aegis Softtech

Dynamics 365 Support Services

With SLA-Backed Response & Certified Experts

The journey with Dynamics 365 does not stop after go-live. As you continue to expand your business, your CRM and ERP systems need post-live support to stay secure, effective, and up-to-date with respect to your business requirements.

Microsoft Dynamics 365 support services by Aegis Softtech help you resolve any technical and functional problems, manage Microsoft upgrades, improve system performance, and make the most out of your Dynamics 365 investment.

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15+

Years of Experience in Support

38+

Customers Supported

98%

SLA Compliance

95%

First Response Within SLA

Consult with Experts
Microsoft Dynamics 365 support consultant providing CRM and ERP support services
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Trusted by Clients

Google Reviews: Rated 4.7 Stars.
Aegis Softtech Client Reliance
Aegis Softtech Client Tata Consulting Services
Aegis Softtech Client Zydus
Aegis Softtech Client Sterling Hospitals
Aegis Softtech Client Nirma
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Certificates & Appreciations
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What We Do

Our Dynamics 365 Support Services

Every organization uses Dynamics 365 differently. Our support services are designed to keep your environment secure, stable, and aligned with your changing requirements.

Dynamics 365 issue resolution

Resolve Critical Dynamics 365 Issues Quickly

Minimize downtime with fast resolution of application errors, workflow failures, plug-in issues, integration challenges, and environment-related problems. Whether another Microsoft partner or we implemented your solution, we restore stability and keep your business running without disruption.

Dynamics 365 process optimization

Optimize Business Processes & User Experience

Ensure Dynamics 365 continues to support the way your business operates. Our functional consultants refine workflows, dashboards, reports, business rules, and configurations to improve productivity across sales, finance, customer service, and operations.

Dynamics 365 performance optimization

Improve System Performance & Scalability

Enhance the speed, reliability, and responsiveness of your Dynamics 365 environment. We identify performance bottlenecks, optimize configurations, and recommend improvements that help your platform scale as your business grows.

Dynamics 365 update services

Stay Current with Microsoft Releases

Keep your Dynamics 365 environment secure and fully compatible with Microsoft's latest updates. We assess release impacts, validate customizations, test integrations, and deploy updates with minimal business disruption. For major platform transitions, we also provide Dynamics 365 Upgrade Services.

Dynamics 365 security and compliance

Strengthen Security & Compliance

Protect critical business data through proactive security reviews, permission audits, role-based access management, governance best practices, and compliance assessments that reduce operational risk and support regulatory requirements.

Dynamics 365 customization services

Continuously Enhance Your Dynamics 365 Platform

As your business evolves, so should your Dynamics 365 environment. We implement new workflows, automations, dashboards, and feature enhancements that improve operational efficiency and deliver long-term business value. When advanced functionality is required, our experts can also assist with Dynamics 365 Customization Services.

Dynamics 365 user training

Increase User Adoption & Productivity

Help employees get the most from Dynamics 365 with ongoing user guidance, training, and adoption support. We provide role-based assistance, knowledge sharing, and best practices to improve user confidence and reduce repetitive support requests. Organizations looking for structured learning can also leverage our Dynamics 365 Training Services.

Need reliable Dynamics 365 support?

Whether you need help resolving critical issues, improving performance, managing Microsoft updates, or continuously enhancing your Dynamics 365 environment, our certified consultants can create a support plan tailored to your business.

Talk to a Dynamics 365 Support Expert
Microsoft Dynamics 365 support expert providing CRM and ERP consulting services

Dynamics 365 Managed Services

Support helps you resolve issues when they occur. Managed Services go a step further by proactively monitoring, maintaining, optimizing, and continuously improving your Dynamics 365 environment to ensure long-term business value.

Whether your system was implemented by another Microsoft partner or us, our managed services provide ongoing technical, functional, and strategic support that helps your organization reduce downtime, improve user adoption, and maximize ROI.

Dynamics 365 Support vs. Managed Services

Support ServicesManaged Services
ReactiveProactive
Fix issuesPrevent issues
Ticket basedContinuous monitoring
User supportStrategic optimization
Microsoft updatesRelease planning & governance
Incident resolutionContinuous improvement
Optional health checksScheduled health assessments
Break/FixLong-term partnership

Business Outcomes Our Managed Support Delivers

Our managed support model is designed to improve operational stability, reduce business disruption, and help organizations continuously optimize their Dynamics 365 environment. Depending on the complexity of the implementation, support scope, and existing platform maturity, clients typically experience improvements such as:

01

Faster incident resolution

Reduce Mean Time to Resolution (MTTR) by 40–60% through structured incident management, predefined runbooks, and proactive monitoring.

02

Higher platform availability

Maintain up to 99.9% system availability for business-critical Dynamics 365 environments through continuous monitoring and preventive maintenance.

03

Fewer recurring incidents

Achieve 30–50% fewer repeat support issues by combining root cause analysis (RCA) with continuous process improvements.

04

Improved Microsoft release readiness

Validate Microsoft release waves, customizations, integrations, and workflows before deployment to reduce production risks and post-update issues.

05

Better user adoption

Reduce repetitive support requests by providing user guidance, knowledge transfer, and continuous optimization recommendations.

06

Lower operational costs

Optimize licenses, automate repetitive processes, improve integrations, and reduce emergency support efforts to maximize the value of your Dynamics 365 investment.

Why Choose Aegis Softtech

A partner who solves problems, not just tickets

Selecting the ideal partner for Dynamics 365 support services is about much more than simply raising and resolving support tickets. It’s about finding a team that will act fast, understand your business, and ensure your Dynamics 365 environment keeps evolving.

SLA-driven support icon for Microsoft Dynamics 365 support services

Faster Response with SLA-Driven Support

Key business challenges demand urgent action. With our pre-set SLAs, well-defined escalation path, and experienced support staff, we provide quick responses and efficient resolution of any problems to prevent interruptions in your operations.

Root cause analysis icon for Microsoft Dynamics 365 issue resolution

Root Cause Resolution, Not Temporary Fixes

In addition to problem management, we focus on conducting root cause analysis (RCA) to avoid any recurrent problems in the future and increase system stability.

Monitoring and optimization icon for Microsoft Dynamics 365 performance

Monitoring and Optimization

Instead of solving problems when they appear, we actively monitor the performance of your systems, Microsoft upgrades, integrations, and the whole platform to find ways to improve it.

Technical expertise icon for Microsoft Dynamics 365 consulting services

Functional & Technical Expertise Across the Microsoft Ecosystem

Our Dynamics 365 certified consultants offer comprehensive services that include Dynamics 365, Business Central, Azure, Power Platform, Microsoft 365, Dataverse, and even third-party integration services, thus creating for you a seamless Microsoft environment.

Strategic consulting icon for Microsoft Dynamics 365 support services

Clear Communication & Strategic Consulting

There will be a team available to you that will ensure transparent communication, regular updates on your project and professional consulting to help you make the most of your Dynamics 365 solution.

Global support icon representing worldwide Dynamics 365 support across multiple time zones

Global Delivery with Flexible Time Zone Support

Our support team maintains enterprise Dynamics environments across manufacturing, financial services, healthcare, retail, professional services, and public sector organizations operating in North America, Europe, the Middle East, Australia, and Asia-Pacific.

Long-term support partner icon for Microsoft Dynamics 365 managed services

A Long-Term Support Partner

We often get inquiries from organizations that experienced difficulties with receiving prompt responses, inconsistency, or a low level of technical expertise from the previous provider. We are an extended part of your organization, offering support, continuous improvements, and strategic guidance that evolve with you.

Meet Our Microsoft Dynamics 365 Support Team

Work with Microsoft-certified Dynamics 365 support consultants who understand both the platform and your business processes. From resolving critical issues and optimizing performance to managing integrations, upgrades, and user support, our consultants provide proactive guidance to keep your Dynamics 365 environment secure, stable, and running at peak efficiency. Explore our experts below to learn about their experience, certifications, and areas of specialization.

View Our Microsoft Dynamics 365 Support Consultant Profile
Microsoft-certified Dynamics 365 support consultant helping businesses optimize CRM and ERP systems
Mahesh T.
How A Ticket Moves

Our Dynamics 365 Support Process

Every request for support goes through a well-defined process that is in line with ITIL standards and guarantees quicker resolution and continuous improvement.

01

Support Request Received

Logged through our ticketing system, capturing the issue, business impact, and details needed to begin investigation.

02

Priority Classification

Severity, urgency, and business impact are assessed, and a response begins according to the agreed SLA.

03

Root Cause Analysis

Consultants investigate the underlying cause so we resolve the source of the problem, not just the symptom.

04

Resolution Planning

We define the resolution approach, estimate impact, identify dependencies, and prepare an action plan.

05

Testing

Every fix is validated in a controlled environment before release.

06

Deployment

The solution is deployed to production using controlled release practices.

07

Validation

We confirm the issue is fully resolved and the solution performs as intended.

08

Knowledge Documentation

The issue, root cause, and resolution are logged for faster future resolution.

09

Continuous Monitoring

We track system health to prevent repeat incidents and surface new improvements.

Knowledge Management & Documentation

Not just ticket resolution is important here. Each support session is an opportunity to build a well-structured knowledge base that includes the technical know-how, business processes, and best practices specific to your organization, resulting in fewer recurring issues and faster onboarding.

Standard operating procedures icon for Microsoft Dynamics 365 support

Standard Operating Procedures (SOPs)

Standard support procedures for all recurring processes.

Technical and functional documentation icon for Microsoft Dynamics 365

Technical & Functional Documentation

Complete documentation of the configurations, customizations, integrations, and security settings.

User guides and process documentation icon for Microsoft Dynamics 365 support

User Guides & Process Documentation

Role-specific guides to assist your staff in performing daily duties.

Video knowledge library icon for Microsoft Dynamics 365 training and support

Video Knowledge Library

Short walkthroughs for common processes and troubleshooting steps, accessible to users and administrators.

Training materials and knowledge transfer icon for Microsoft Dynamics 365 adoption

Training Materials & Knowledge Transfer

Updated resources and sessions that help internal teams confidently adopt new features as the environment evolves.

The Long View

Dynamics 365 Support lifecycle

Switching to another provider of support services will not affect your operations at all since we will be using a well-defined transition process.

Microsoft Dynamics 365 support lifecycle showing development, go-live, production support, optimization, governance, innovation, and continuous business improvement
One Partner, Whole Stack

Microsoft Dynamics Technologies We Support

Dynamics 365 delivers the most value when it works seamlessly with the broader Microsoft ecosystem. We support every layer as one connected environment.

Dynamics 365 Applications
Microsoft Dynamics 365 Sales application logo Dynamics 365 Sales
Microsoft Dynamics 365 Customer Service application logo Dynamics 365 Customer Service
Microsoft Dynamics 365 Business Central ERP logo Dynamics 365 Business Central
Microsoft Dynamics 365 Finance and Operations application logo Dynamics 365 Finance & Operations
Microsoft Dynamics 365 Field Service application logo Dynamics 365 Field Service
Microsoft Dynamics 365 Customer Insights application logo Dynamics 365 Customer Insights
Power Platform
Microsoft Power BI analytics platform logo Power BI
Microsoft Power Apps low-code platform logo Power Apps
Microsoft Power Automate workflow automation logo Power Automate
Microsoft Dataverse data platform logo Microsoft Dataverse
Microsoft Collaboration & Productivity
Microsoft Teams collaboration platform logo Microsoft Teams
Microsoft SharePoint document management platform logo SharePoint
Microsoft 365 productivity suite logo Microsoft 365
Cloud & Data Platform
Microsoft Azure cloud platform logo Microsoft Azure
Microsoft SQL Server database platform logo SQL Server
Legacy Microsoft ERP
Microsoft Dynamics NAV ERP application logo Dynamics NAV
Microsoft Dynamics GP ERP application logo Dynamics GP
Microsoft Dynamics AX ERP application logo Dynamics AX

Common Dynamics 365 Support Challenges We Solve

As your business grows, your Dynamics 365 environment needs continuous attention to remain efficient, secure, and aligned with changing business requirements. Our support team helps organizations overcome common operational and technical challenges before they impact productivity.

ChallengeHow We Solve It
Slow System PerformanceIdentify performance bottlenecks and optimize configurations affecting day-to-day operations.
Workflow & Automation IssuesTroubleshoot workflows, approvals, plug-ins, and business rules that interrupt operations.
Integration ProblemsMaintain reliable data flow between Dynamics 365, Microsoft 365, Power Platform, and third-party systems.
Microsoft Updates & Release ReadinessTest, validate, and deploy platform updates with minimal business disruption.
Reporting & Dashboard ReviewImprove reporting accuracy and executive visibility with optimized dashboards and Power BI.
User Adoption ChallengesOngoing guidance and training so teams get more value from Dynamics 365.
Security & ComplianceReview security roles, permissions, and governance policies to protect business data.
Continuous Business ImprovementIdentify opportunities to improve workflows and fine-tune Dynamics 365 for future growth.
Experiencing any of these challenges?

Let our consultants review your Dynamics 365 environment and recommend practical improvements to improve performance and reduce business disruption.

Discuss Your Support Requirements
Microsoft Dynamics 365 consultant providing expert CRM and ERP support consultation
Switching Partners

Transitioning from your Existing Partner

If you're planning to move from an existing Microsoft partner, our Dynamics 365 Migration Services ensure a structured knowledge transfer and seamless transition without disrupting business operations.

01

Current Partner Assessment

02

Knowledge Transfer

03

Environment Audit

04

Documentation Review

05

Customization Review

06

Code Review

07

Access & Security Validation

08

Shadow Support

09

Zero Downtime Transition

10

Full Support Takeover

Engagement Models

Dynamics 365 Support Plans & SLA Models

Every organization has different operational requirements, internal resources, and support expectations. That's why we offer flexible engagement models designed to match the level of assistance your business needs.

SeverityFirst ResponseResolution Target
Critical30 mins4 hrs
High1 hr8 hrs
Medium4 hrs2 business days
Low1 business dayPlanned Release

On-Demand Support

Occasional assistance with technical issues, user questions, or enhancements, without a long-term commitment.

SLA-Based Support

Agreed service levels, priority handling, and structured processes for predictable response times.

Dedicated Support Team

A team that learns your business processes, applications, and long-term objectives. This model ideal for complex environments.

Regular Application Maintenance

Continuous monitoring, health checks, minor enhancements, and update assistance to keep the environment performing reliably.

Dynamics 365 Support Success Stories

40% Faster

Issue Resolution Time

A growing distribution company faced recurring requests and inconsistent performance after its previous partner disengaged. A structured support process and proactive monitoring reduced average resolution time by 40% while improving user satisfaction.

Read Detailed Case Study
65% Faster

Operational Reporting

A manufacturing organization relied on manual reporting with inconsistent financial data. Dashboard and reporting enhancements improved accuracy and significantly cut the time needed to generate operational and financial reports.

Read Detailed Case Study
75% Higher

Dynamics 365 User Adoption

A professional services firm faced low adoption and frequent tickets after implementation. Structured user guidance and proactive improvements increased adoption while reducing repetitive requests.

Read Detailed Case Study
Built For Your Sector

Industry-Specific Dynamics 365 Support Experience

Each industry relies on Dynamics 365 differently; for manufacturers, production continuity is key, distributors need inventory visibility, while professionals require accurate project and financial information.

Manufacturing Dynamics 365 support

Manufacturing

We help manufacturers maintain stable production planning, inventory management, procurement, warehouse operations, and shop-floor processes. Our team regularly supports month-end inventory reconciliation, production scheduling, and ERP performance optimization to minimize operational disruptions.

Financial services Dynamics 365 support

Financial Services & Insurance

We support organizations where system availability, security, audit readiness, and segregation of duties are critical. Our managed services include access reviews, Microsoft release validation, regulatory reporting support, and governance aligned with internal controls.

Healthcare Dynamics 365 support

Healthcare & Life Sciences

Our consultants help healthcare organizations maintain secure Dynamics 365 environments by supporting role-based access, audit trails, controlled change management, and compliance-focused operational practices while ensuring uninterrupted business operations.

Retail Dynamics 365 support

Retail & Distribution

We assist retailers in maintaining stable order processing, warehouse operations, Power Platform automations, and third-party integrations, especially during seasonal peaks, promotions, and high transaction periods.

Professional services Dynamics 365 support

Professional Services

We support project-based organizations by optimizing resource planning, project accounting, time tracking, approvals, financial reporting, and operational dashboards to improve visibility across ongoing engagements.

Government Dynamics 365 support

Public Sector & Government

We provide structured support focused on governance, documentation, security reviews, controlled releases, and long-term platform stability while aligning with organizational compliance requirements.

What Do Our Clients Say?

"Our previous support partner mostly reacted to issues after they happened. Aegis brought a much more proactive approach. They resolved recurring problems, improved system performance, and gave us confidence that our Dynamics 365 environment was being properly managed."

- IT Director

Manufacturing Company

"We needed a support team that understood both the technical side of Dynamics 365 and our day-to-day business processes. Aegis helped stabilize integrations, reduced support tickets, and made Microsoft updates much smoother with minimal disruption."

- Head of Business Applications

Wholesale Distribution Company

Looking for similar results?

Let's discuss how our Dynamics 365 support services can improve the performance, reliability, and long-term value of your Dynamics 365 environment.

Speak with a Dynamics 365 Support Expert
Microsoft-certified Dynamics 365 support consultant helping businesses optimize CRM and ERP systems

Leadership Behind Your Project Success

Harsh Savani - Director & Head of Operations
Harsh Savani

Director & Head of Operations

Rajen Raiyarela - Delivery Head, Aligning Team-Outcomes
Rajen Raiyarela

Delivery Head, Aligning Team-Outcomes

Latest Insights
TABLE OF CONTENTS

Our Support Services

Our Managed Services

Our Business Outcomes

Why Aegis Softtech

Meet Our Consultants

Our Dynamics 365 Support Framework

Dynamics 365 Support Lifecycle

Technologies We Support

Challenges We Solve

Engagement Models

Success Stories

Industries We Support

Leadership Team

FAQs

Dynamics 365 support services by Aegis Softtech
Microsoft Dynamics 365 support consultant helping businesses with CRM and ERP support services

FAQs

Support services for Dynamics 365 involve troubleshooting, functional support, Microsoft updates, performance improvements, user assistance, report improvements, and continued evolution of the system to increase your return on investment from Dynamics 365.

Yes, we often support organizations whose Dynamics 365 system was implemented by some other Microsoft partner. Our Support engineers will review your current environment, learn about your business processes, and provide support without any need for reimplementation of the whole system.

Yes, we support Microsoft Dynamics 365 CRM, Business Central, Finance & Operations, Sales, Customer Service, Field Service, Customer Insights, and other Dynamics 365 solutions.

Dynamics 365 managed support services involve proactive monitoring, system maintenance, Microsoft updates, governance, performance tuning, and continual improvements.

The time required for support case resolution depends on your specific support contract and issue priority. We have multiple engagement options, including SLA-based.

Yes, we can optimize an existing Dynamics 365 environment. Not only do we help solve any problems in your Dynamics 365 environment, but our consultants also assess your current Dynamics 365 environment for any areas where there are possible optimizations and help improve workflow to fit your needs.

Yes, we do offer ongoing training, user onboarding, refreshers, and adoption services for your Dynamics 365 environment.

The Dynamics 365 support services concentrate on issue resolution, user assistance, and system performance, while the Dynamics 365 Managed Services offer a much broader partnership and proactive approach.

Yes. Our consultants provide ongoing support, troubleshooting, enhancements, integrations, and upgrade planning for legacy Microsoft Dynamics NAV, Dynamics AX, and Dynamics GP environments. We also help organizations migrate from these platforms to modern Dynamics 365 applications when appropriate.