Dynamics 365 Support Services
With SLA-Backed Response & Certified Experts
The journey with Dynamics 365 does not stop after go-live. As you continue to expand your business, your CRM and ERP systems need post-live support to stay secure, effective, and up-to-date with respect to your business requirements.
Microsoft Dynamics 365 support services by Aegis Softtech help you resolve any technical and functional problems, manage Microsoft upgrades, improve system performance, and make the most out of your Dynamics 365 investment.
Customers Supported
SLA Compliance
First Response Within SLA
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Maximize Business Value with Microsoft Dynamics 365 Support Services
As your business grows, your Dynamics 365 environment needs continuous attention to remain efficient, secure, and aligned with changing business requirements. Our support team helps organizations overcome common operational and technical challenges before they impact productivity.
With Aegis Softtech as your Dynamics 365 Support Partner, you can:
- Resolve Critical Dynamics 365 Issues:
Minimize downtime with fast resolution of application errors, workflow failures, plug-in issues, integration challenges, and environment-related problems. - Optimize Business Processes & User Experience:
Our functional consultants refine workflows, dashboards, reports, business rules, and configurations to improve productivity across sales, finance, customer service, and operations. - Improve System Performance & Scalability:
We identify performance bottlenecks, optimize configurations, and recommend improvements that help your platform scale as your business grows. - Stay Current with Microsoft Releases:
We assess release impacts, validate customizations, test integrations, and deploy updates with minimal business disruption. For major platform transitions, we also provide Dynamics 365 Upgrade Services.
- Strengthen Security & Compliance:
Protect critical business data through proactive security reviews, permission audits, role-based access management, governance best practices, and compliance assessments. - Continuously Enhance Your Dynamics 365 Platform:
We implement new workflows, automations, dashboards, and feature enhancements that improve operational efficiency and deliver long-term business value. - Increase User Adoption & Productivity:
Help employees get more from Dynamics 365 with ongoing guidance, role-based training, and adoption support. We build user confidence, share best practices, and reduce repetitive support requests through structured Dynamics 365 Training Services.
Let our consultants review your Dynamics 365 environment and recommend practical improvements to improve performance and reduce business disruption.
Our Dynamics 365 Support Services
Every organization uses Dynamics 365 differently. Our support services are designed to keep your environment secure, stable, and aligned with your changing requirements.
Technical Troubleshooting
Application errors, configuration problems, access issues, integrations, performance concerns — we work through all of it without touching what's already stable.
Help Desk Support
A user stuck on a system error loses the whole day if nobody's answering. We investigate the problem, guide the user through it, and get operations back to normal without turning a five-minute issue into a five-hour one.
Functional Configuration Support
Business processes don't stay still, so the configuration shouldn't either. We review it, refine the workflows, and adjust what's needed so the platform keeps matching how your teams actually work, not how they worked a year ago.
Bug Fixes
A temporary fix just means the same issue comes back later, usually at a worse time. We diagnose the actual cause, resolve what keeps recurring, and restore the functionality it was affecting.
Performance Optimization & Monitoring
More users, more data, more processes — performance shouldn't degrade just because the system's being used the way it was meant to be. We assess what's actually constraining it and recommend the configuration or technical changes that fix that.
Microsoft Release and Update Support
Microsoft's update cycle doesn't wait for convenient timing. We assess what's coming, validate the impact on your specific environment, support the testing and deployment, and help teams adopt what's actually useful without the disruption that usually comes with it.
Enhancements and Custom Development
Standard functionality eventually hits a wall for every business. We build the targeted enhancement, refine what's already customized, and improve automation, keeping every change aligned with the broader architecture instead of bolted onto it.
Integration and Data Flow Support
Microsoft applications, Power Platform, third-party solutions, legacy systems, external data sources — we keep the connections between all of them working, so data actually flows instead of getting stuck somewhere in between.
User Training and Adoption
A feature nobody knows how to use might as well not exist. We provide role-specific guidance, training, and knowledge sharing that build real confidence, not just a one-time walkthrough people forget by the following week.
System Assessment and Advisory
Configuration, performance, security, architecture, usage — we review all of it and hand back recommendations tied to what your business actually needs next, not a generic health-check report.
Whether you need help resolving critical issues, improving performance, managing Microsoft updates, or continuously enhancing your Dynamics 365 environment, our certified consultants can create a support plan tailored to your business.
Dynamics 365 Managed Services
Support resolves issues as they arise. Managed Services go further with proactive monitoring, maintenance, optimization, and continuous improvement of your Dynamics 365 environment.
Whether implemented by another Microsoft partner or us, we provide ongoing technical, functional, and strategic support to reduce downtime, improve adoption, and maximize ROI.
Business Outcomes Our Managed Support Delivers
Our managed support model is designed to improve operational stability, reduce business disruption, and help organizations continuously optimize their Dynamics 365 environment. Depending on the complexity of the implementation, support scope, and existing platform maturity, clients typically experience improvements such as:
Reduce Mean Time to Resolution (MTTR) by 40–60% through structured incident management, predefined runbooks, and proactive monitoring.
Maintain up to 99.9% system availability for business-critical Dynamics 365 environments through continuous monitoring and preventive maintenance.
Achieve 30–50% fewer repeat support issues by combining root cause analysis (RCA) with continuous process improvements.
Validate Microsoft release waves, customizations, integrations, and workflows before deployment to reduce production risks and post-update issues.
Reduce repetitive support requests by providing user guidance, knowledge transfer, and continuous optimization recommendations.
Optimize licenses, automate repetitive processes, improve integrations, and reduce emergency support efforts to maximize the value of your Dynamics 365 investment.
Actual results vary depending on the existing Dynamics 365 environment, support scope, and client-specific requirements.
Dynamics 365 Support Response Time SLAs
Every organization has different operational requirements, internal resources, and support expectations. That's why we offer flexible engagement models designed to match the level of assistance your business needs.
| Severity | First Response | Resolution Target |
|---|---|---|
| Critical | 30 mins | 4 hrs |
| High | 1 hr | 8 hrs |
| Medium | 4 hrs | 2 business days |
| Low | 1 business day | Planned Release |
Transitioning from your existing partner
If you're planning to move from an existing Microsoft partner, our Dynamics 365 Migration Services ensure a structured knowledge transfer and seamless transition without disrupting business operations.
Our Dynamics 365 Support Process
Every request for support goes through a well-defined process that is in line with ITIL standards and guarantees quicker resolution and continuous improvement.
Support Request Received
Logged through our ticketing system, capturing the issue, business impact, and details needed to begin investigation.
Priority Classification
Severity, urgency, and business impact are assessed, and a response begins according to the agreed SLA.
Root Cause Analysis
Consultants investigate the underlying cause so we resolve the source of the problem, not just the symptom.
Resolution Planning
We define the resolution approach, estimate impact, identify dependencies, and prepare an action plan.
Testing
Every fix is validated in a controlled environment before release.
Deployment
The solution is deployed to production using controlled release practices.
Validation
We confirm the issue is fully resolved and the solution performs as intended.
Knowledge Documentation
The issue, root cause, and resolution are logged for faster future resolution.
Continuous Monitoring
We track system health to prevent repeat incidents and surface new improvements.
Microsoft Dynamics Technologies We Support
Dynamics 365 delivers the most value when it works seamlessly with the broader Microsoft ecosystem. We support every layer as one connected environment.
One support partner for your entire Microsoft ecosystem — instead of coordinating multiple vendors, work with a single cross-functional team that resolves issues faster and streamlines integrations across your full technology investment.
Industry-Specific Dynamics 365 Support Experience
Each industry relies on Dynamics 365 differently; for manufacturers, production continuity is key, distributors need inventory visibility, while professionals require accurate project and financial information.
Manufacturing
We help manufacturers maintain stable production planning, inventory management, procurement, warehouse operations, and shop-floor processes. Our team regularly supports month-end inventory reconciliation, production scheduling, and ERP performance optimization to minimize operational disruptions.
Financial Services & Insurance
We support organizations where system availability, security, audit readiness, and segregation of duties are critical. Our managed services include access reviews, Microsoft release validation, regulatory reporting support, and governance aligned with internal controls.
Healthcare & Life Sciences
Our consultants help healthcare organizations maintain secure Dynamics 365 environments by supporting role-based access, audit trails, controlled change management, and compliance-focused operational practices while ensuring uninterrupted business operations.
Retail & Distribution
We assist retailers in maintaining stable order processing, warehouse operations, Power Platform automations, and third-party integrations, especially during seasonal peaks, promotions, and high transaction periods.
Professional Services
We support project-based organizations by optimizing resource planning, project accounting, time tracking, approvals, financial reporting, and operational dashboards to improve visibility across ongoing engagements.
Public Sector & Government
We provide structured support focused on governance, documentation, security reviews, controlled releases, and long-term platform stability while aligning with organizational compliance requirements.
Trusted by Enterprises Across Industries
Leading businesses choose Aegis Softtech for the expertise, reliability, and technical depth needed to solve complex technology challenges and support critical business initiatives.
Why Choose Aegis as Your Dynamics 365 Support Partner
Selecting the ideal partner for Dynamics 365 support services is about much more than simply raising and resolving support tickets. It’s about finding a team that will act fast, understand your business, and ensure your Dynamics 365 environment keeps evolving.
Faster Response with SLA-Driven Support
Key business challenges demand urgent action. With our pre-set SLAs, well-defined escalation path, and experienced support staff, we provide quick responses and efficient resolution of any problems to prevent interruptions in your operations.
Root Cause Resolution, Not Temporary Fixes
In addition to problem management, we focus on conducting root cause analysis (RCA) to avoid any recurrent problems in the future and increase system stability.
Monitoring and Optimization
Instead of solving problems when they appear, we actively monitor the performance of your systems, Microsoft upgrades, integrations, and the whole platform to find ways to improve it.
Functional & Technical Expertise Across the Microsoft Ecosystem
Our Dynamics 365 certified consultants offer comprehensive services that include Dynamics 365, Business Central, Azure, Power Platform, Microsoft 365, Dataverse, and even third-party integration services, thus creating for you a seamless Microsoft environment.
Clear Communication & Strategic Consulting
There will be a team available to you that will ensure transparent communication, regular updates on your project and professional consulting to help you make the most of your Dynamics 365 solution.
Global Delivery with Flexible Time Zone Support
Our support team maintains enterprise Dynamics environments across manufacturing, financial services, healthcare, retail, professional services, and public sector organizations operating in North America, Europe, the Middle East, Australia, and Asia-Pacific.
A Long-Term Support Partner
We often get inquiries from organizations that experienced difficulties with receiving prompt responses, inconsistency, or a low level of technical expertise from the previous provider. We are an extended part of your organization, offering support, continuous improvements, and strategic guidance that evolve with you.
Meet Our Microsoft Dynamics 365 Support Team
Work with Microsoft-certified Dynamics 365 support consultants who understand both the platform and your business processes. From resolving critical issues and optimizing performance to managing integrations, upgrades, and user support, our consultants provide proactive guidance to keep your Dynamics 365 environment secure, stable, and running at peak efficiency. Explore our experts below to learn about their experience, certifications, and areas of specialization.
Dynamics 365 Support Success Stories
40% Faster Issue Resolution Through Dedicated Support
A growing distribution company faced recurring requests and inconsistent performance after its previous partner disengaged. A structured support process and proactive monitoring reduced average resolution time by 40% while improving user satisfaction.
United States • 670 Users • Consultant : Nikul Patel
Reduced Reporting Delays with Continuous ERP Optimization
A manufacturing organization relied on manual reporting with inconsistent financial data. Dashboard and reporting enhancements improved accuracy and significantly cut the time needed to generate operational and financial reports.
Global • 231 Users • Consultant : Sandip S.
Proactive Support That Improved User Adoption
A professional services firm faced low adoption and frequent tickets after implementation. Structured user guidance and proactive improvements increased adoption while reducing repetitive requests.
Germany • 182 Users • Consultant : Mahesh T.
What Do Our Clients Say?
"Our previous support partner mostly reacted to issues after they happened. Aegis brought a much more proactive approach. They resolved recurring problems, improved system performance, and gave us confidence that our Dynamics 365 environment was being properly managed."
- IT Director
Manufacturing Company
"We needed a support team that understood both the technical side of Dynamics 365 and our day-to-day business processes. Aegis helped stabilize integrations, reduced support tickets, and made Microsoft updates much smoother with minimal disruption."
- Head of Business Applications
Wholesale Distribution Company
Flexible Dynamics 365 Support Engagement Models
Choose a support approach that fits your business needs, from on-demand assistance to dedicated teams and ongoing application maintenance. Get the right level of expertise, responsiveness, and continuity without paying for support you don’t need.
On-Demand Support
Best for businesses that need expert help from time to time without committing to a recurring support arrangement. Get assistance with technical issues, user queries, configuration changes, or smaller enhancements as they arise.
Best suited for:
- One-off technical issues
- User and functional queries
- Minor configuration changes
- Short-term enhancement needs
SLA-Based Support
A structured support model with defined response and resolution targets based on the severity of each issue. It provides predictable service, clear escalation paths, and priority handling when business-critical problems occur.
Best suited for:
- Business-critical applications
- Defined response time requirements
- Priority issue resolution
- Structured support processes
Dedicated Support Team
Get a dedicated team that develops a deeper understanding of your applications, workflows, integrations, and business requirements. This model provides consistent expertise and is well suited to environments that require ongoing, specialized support.
Best suited for:
- Complex application environments
- Ongoing technical support
- Business-specific workflows
- Long-term application needs
Managed Support
Keep your applications stable and reliable through planned monitoring, health checks, updates, and minor improvements. Regular maintenance helps identify potential issues early while keeping the environment aligned with changing business needs.
Best suited for:
- Application health monitoring
- Routine maintenance and updates
- Minor enhancements
- Preventive issue management
Let's discuss how our Dynamics 365 support services can improve the performance, reliability, and long-term value of your Dynamics 365 environment.
Frequently Asked Questions
Support services for Dynamics 365 involve troubleshooting, functional support, Microsoft updates, performance improvements, user assistance, report improvements, and continued evolution of the system to increase your return on investment from Dynamics 365.
Yes, we often support organizations whose Dynamics 365 system was implemented by some other Microsoft partner. Our Support engineers will review your current environment, learn about your business processes, and provide support without any need for reimplementation of the whole system.
Yes, we support Microsoft Dynamics 365 CRM, Business Central, Finance & Operations, Sales, Customer Service, Field Service, Customer Insights, and other Dynamics 365 solutions.
Dynamics 365 managed support services involve proactive monitoring, system maintenance, Microsoft updates, governance, performance tuning, and continual improvements.
The time required for support case resolution depends on your specific support contract and issue priority. We have multiple engagement options, including SLA-based.
Yes, we can optimize an existing Dynamics 365 environment. Not only do we help solve any problems in your Dynamics 365 environment, but our consultants also assess your current Dynamics 365 environment for any areas where there are possible optimizations and help improve workflow to fit your needs.
Yes, we do offer ongoing training, user onboarding, refreshers, and adoption services for your Dynamics 365 environment.
The Dynamics 365 support services concentrate on issue resolution, user assistance, and system performance, while the Dynamics 365 Managed Services offer a much broader partnership and proactive approach.
Yes. Our consultants provide ongoing support, troubleshooting, enhancements, integrations, and upgrade planning for legacy Microsoft Dynamics NAV, Dynamics AX, and Dynamics GP environments. We also help organizations migrate from these platforms to modern Dynamics 365 applications when appropriate.