Microsoft Dynamics 365 Support Services

That Keep Your Business Running Smoothly

The journey with Dynamics 365 does not stop after go-live. As you continue to expand your business, your CRM and ERP systems need post-live support to stay secure, effective, and up-to-date with respect to your business requirements.

Microsoft Dynamics 365 support services by Aegis Softtech help you resolve any technical and functional problems, manage Microsoft upgrades, improve system performance, and make the most out of your Dynamics 365 investment.

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15+

Years of Experience in Support

38+

Customers Supported

98%

SLA Compliance

95%

First Response Within SLA

Consult with Experts

Microsoft Dynamics 365 support consultant providing CRM and ERP support services

Trusted by Clients

Google Reviews: Rated 4.7 Stars.

Aegis Softtech Client Tata Consulting Services

Aegis Softtech Client Sterling Hospitals

Awards and Appreciation

What We Do

Our Dynamics 365 Support Services

Every organization uses Dynamics 365 differently. Our support services are designed to keep your environment secure, stable, and aligned with your changing requirements.

Technical Support

We diagnose and resolve application errors, workflow failures, plug-in issues, integration problems deployed by other partners, and guide Dynamics 365 Implementation Services engagements.

Functional Support

Our functional specialists configure workflows, improve dashboards and reports, and work with finance, sales, customer service, and operations teams to keep Dynamics 365 matching how the business runs today.

Performance Improvement

We review your system for workflow, reporting, security, and responsiveness improvements so users work faster as the environment scales.

Microsoft Updates & Release Management

We also help organizations prepare for major platform changes through our Dynamics 365 Upgrade Services.

System Enhancements & Continuous Improvement

We introduce new workflows, dashboards, automations, and improvements as requirements evolve — advising on Dynamics 365 Customization Services when deeper functionality is needed.

User Training & Adoption Support

Continuous guidance helps employees adopt new features confidently, with Dynamics 365 Training Services available for organizations building long-term adoption.

Whatever you require

Be it technical troubleshooting, functionality guidance, or ongoing enhancement, our experts will come up with a suitable support package for your company.

Talk to a Dynamics 365 Support Expert

Microsoft Dynamics 365 support expert providing CRM and ERP consulting services

Why Choose Aegis Softtech

A partner who solves problems, not just tickets

Selecting the ideal partner for Dynamics 365 support services is about much more than simply raising and resolving support tickets. It’s about finding a team that will act fast, understand your business, and ensure your Dynamics 365 environment keeps evolving.

Microsoft Partner with Certified Dynamics 365 Experts

As a Microsoft Partner, our team includes Microsoft-certified Dynamics 365 consultants with expertise across CRM, ERP, Business Central, Power Platform, Azure, and Microsoft 365. We follow Microsoft's recommended practices to deliver secure, reliable, and future-ready support.

D-U-N-S® Registered Enterprise Technology Partner

Aegis Softtech is a D-U-N-S® registered company, providing enterprise clients with an added level of business credibility for vendor onboarding, procurement, and compliance requirements. Our global clientele trusts us as a reliable long-term technology partner.

Faster Response with SLA-Driven Support

Key business challenges demand urgent action. With our pre-set SLAs, well-defined escalation path, and experienced support staff, we provide quick responses and efficient resolution of any problems to prevent interruptions in your operations.

Root Cause Resolution, Not Temporary Fixes

In addition to problem management, we focus on conducting root cause analysis (RCA) to avoid any recurrent problems in the future and increase system stability.

Monitoring and Optimization

Instead of solving problems when they appear, we actively monitor the performance of your systems, Microsoft upgrades, integrations, and the whole platform to find ways to improve it.

Functional & Technical Expertise Across the Microsoft Ecosystem

Our Dynamics 365 certified consultants offer comprehensive services that include Dynamics 365, Business Central, Azure, Power Platform, Microsoft 365, Dataverse, and even third-party integration services, thus creating for you a seamless Microsoft environment.

Clear Communication & Strategic Consulting

There will be a team available to you that will ensure transparent communication, regular updates on your project and professional consulting to help you make the most of your Dynamics 365 solution.

Global Delivery with Flexible Time Zone Support

With delivery teams serving clients across the US, UK, Europe, Australia, the Middle East, India and Asia Pacific, we provide overlapping business hours, faster collaboration, and responsive support regardless of your location.

A Long-Term Support Partner

We often get inquiries from organizations that experienced difficulties with receiving prompt responses, inconsistency, or a low level of technical expertise from the previous provider. We are an extended part of your organization, offering support, continuous improvements, and strategic guidance that evolve with you.

Meet Our Microsoft Dynamics 365 Support Team

Work with Microsoft-certified Dynamics 365 support consultants who understand both the platform and your business processes. From resolving critical issues and optimizing performance to managing integrations, upgrades, and user support, our consultants provide proactive guidance to keep your Dynamics 365 environment secure, stable, and running at peak efficiency. Explore our experts below to learn about their experience, certifications, and areas of specialization.

View Our Microsoft Dynamics 365 Support Profile

Mahesh T.

How A Ticket Moves

Our Dynamics 365 Support Framework

Every request for support goes through a well-defined process that is in line with ITIL standards and guarantees quicker resolution and continuous improvement.

Support Request Received

Logged through our ticketing system, capturing the issue, business impact, and details needed to begin investigation.

Priority Classification

Severity, urgency, and business impact are assessed, and a response begins according to the agreed SLA.

Root Cause Analysis

Consultants investigate the underlying cause so we resolve the source of the problem, not just the symptom.

Resolution Planning

We define the resolution approach, estimate impact, identify dependencies, and prepare an action plan.

Testing

Every fix is validated in a controlled environment before release.

Deployment

The solution is deployed to production using controlled release practices.

Validation

We confirm the issue is fully resolved and the solution performs as intended.

Knowledge Documentation

The issue, root cause, and resolution are logged for faster future resolution.

Continuous Monitoring

We track system health to prevent repeat incidents and surface new improvements.

Knowledge Management That Makes Every Support Request Smarter

Not just ticket resolution is important here. Each support session is an opportunity for building a well-structured knowledge base with all the technical know-how, business processes, and best practices specific to your organization, which results in less recurring issues and faster onboarding.

Standard Operating Procedures (SOPs)

Standard support procedures for all recurring processes.

Technical & Functional Documentation

Complete documentation of the configurations, customizations, integrations, and security settings.

User Guides & Process Documentation

Role-specific guides to assist your staff in performing daily duties.

Video Knowledge Library

Short walkthroughs for common processes and troubleshooting steps, accessible to users and administrators.

Training Materials & Knowledge Transfer

Updated resources and sessions that help internal teams confidently adopt new features as the environment evolves.

Note: Our consultants continuously expand their expertise through Microsoft certification programs, technical workshops, and release readiness training — combined with a client-specific knowledge repository for faster, more consistent support.

The Long View

Dynamics 365 Support lifecycle

Switching to another provider of support services will not affect your operations at all since we will be using a well-defined transition process.

One Partner, Whole Stack

Complete Microsoft Dynamics 365 Ecosystem Support

Dynamics 365 delivers the most value when it works seamlessly with the broader Microsoft ecosystem. We support every layer as one connected environment.

Microsoft Dynamics Technologies We Support

Dynamics 365 Applications

Dynamics 365 Sales

Dynamics 365 Customer Service

Dynamics 365 Business Central

Dynamics 365 Finance & Operations

Dynamics 365 Field Service

Dynamics 365 Customer Insights

Power Platform

Microsoft Collaboration & Productivity

Microsoft Teams

SharePoint

Microsoft 365

Cloud & Data Platform

Microsoft Azure

SQL Server

Legacy Microsoft ERP

Dynamics NAV

Dynamics GP

Dynamics AX

One support partner for your entire Microsoft ecosystem — instead of coordinating multiple vendors, work with a single cross-functional team that resolves issues faster and streamlines integrations across your full technology investment.

Common Dynamics 365 Support Challenges We Solve

As your business grows, your Dynamics 365 environment needs continuous attention to remain efficient, secure, and aligned with changing business requirements. Our support team helps organizations overcome common operational and technical challenges before they impact productivity.

Challenge	How We Solve It
Slow System Performance	Identify performance bottlenecks and optimize configurations affecting day-to-day operations.
Workflow & Automation Issues	Troubleshoot workflows, approvals, plug-ins, and business rules that interrupt operations.
Integration Problems	Maintain reliable data flow between Dynamics 365, Microsoft 365, Power Platform, and third-party systems.
Microsoft Updates & Release Readiness	Test, validate, and deploy platform updates with minimal business disruption.
Reporting & Dashboard Review	Improve reporting accuracy and executive visibility with optimized dashboards and Power BI.
User Adoption Challenges	Ongoing guidance and training so teams get more value from Dynamics 365.
Security & Compliance	Review security roles, permissions, and governance policies to protect business data.
Continuous Business Improvement	Identify opportunities to improve workflows and fine-tune Dynamics 365 for future growth.

Experiencing any of these challenges?

Let our consultants review your Dynamics 365 environment and recommend practical improvements to improve performance and reduce business disruption.

Discuss Your Support Requirements

Microsoft Dynamics 365 consultant providing expert CRM and ERP support consultation

Switching Partners

Transitioning from your Existing Partner

If you're planning to move from an existing Microsoft partner, our Dynamics 365 Migration Services ensure a structured knowledge transfer and seamless transition without disrupting business operations.

Current Partner Assessment

Knowledge Transfer

Environment Audit

Documentation Review

Customization Review

Code Review

Access & Security Validation

Shadow Support

Zero Downtime Transition

Full Support Takeover

Engagement Models

Flexible Dynamics 365 Support Models

Every organization has different operational requirements, internal resources, and support expectations. That's why we offer flexible engagement models designed to match the level of assistance your business needs.

Severity	First Response	Resolution Target
Critical	30 mins	4 hrs
High	1 hr	8 hrs
Medium	4 hrs	2 business days
Low	1 business day	Planned Release

On-Demand Support

Occasional assistance with technical issues, user questions, or enhancements, without a long-term commitment.

SLA-Based Support

Agreed service levels, priority handling, and structured processes for predictable response times.

Dedicated Support Team

A team that learns your business processes, applications, and long-term objectives. This model ideal for complex environments.

Regular Application Maintenance

Continuous monitoring, health checks, minor enhancements, and update assistance to keep the environment performing reliably.

Dynamics 365 Managed Support Services

For a strategic long-term partnership: proactive governance, continuous improvement, and long-term operational support through our Dynamics 365 Managed Support Services.

Customer Success Stories

40% Faster

Issue Resolution Time

A growing distribution company faced recurring requests and inconsistent performance after its previous partner disengaged. A structured support process and proactive monitoring reduced average resolution time by 40% while improving user satisfaction.

Read Detailed Case Study

65% Faster

Operational Reporting

A manufacturing organization relied on manual reporting with inconsistent financial data. Dashboard and reporting enhancements improved accuracy and significantly cut the time needed to generate operational and financial reports.

Read Detailed Case Study

75% Higher

Dynamics 365 User Adoption

A professional services firm faced low adoption and frequent tickets after implementation. Structured user guidance and proactive improvements increased adoption while reducing repetitive requests.

Read Detailed Case Study

Built For Your Sector

Industry-Specific Dynamics 365 Support Services

Each industry relies on Dynamics 365 differently; for manufacturers, production continuity is key, distributors need inventory visibility, while professionals require accurate project and financial information.

Manufacturing Wholesale Distribution Professional Services Retail & Food Distribution

Manufacturing

Robust planning and management of production, inventory management, shop-floor execution, and reporting, backed by proactive support with minimal disruption of the processes involved.

Wholesale Distribution

Visibility of inventory and warehouse operations, procurement, and logistics necessary to ensure effective order fulfillment.

Professional Services

Project management and resource allocation, financial reporting and tracking of time for changing business processes.

Retail & Food Distribution

Multilocational inventory, order management, and customer experience for business continuity.

What Do Our Clients Say?

"Our previous support partner mostly reacted to issues after they happened. Aegis brought a much more proactive approach. They resolved recurring problems, improved system performance, and gave us confidence that our Dynamics 365 environment was being properly managed."

- IT Director

Manufacturing Company

"We needed a support team that understood both the technical side of Dynamics 365 and our day-to-day business processes. Aegis helped stabilize integrations, reduced support tickets, and made Microsoft updates much smoother with minimal disruption."

- Head of Business Applications

Wholesale Distribution Company

How We Compare

Why choose Aegis over freelancers or generic vendors

Feature	Aegis Softtech	Freelancers	Generic Vendors
Microsoft Certified Consultants		Limited	Mixed
Technical + Functional Experts		Usually One Person	Limited
24×7 Global Support			Optional
SLA Commitment			Depends
Root Cause Analysis		Sometimes	Sometimes
Knowledge Documentation		Rare	Limited
Microsoft Ecosystem Expertise		Partial	Partial
Continuous Training			Limited
Dedicated Team			Optional
Cost Efficiency	High	Medium	Low

Leadership Behind Your Project Success

Harsh Savani

Director & Head of Operations

Rajen Raiyarela

Delivery Head, Aligning Team-Outcomes

Looking for similar results?

Let's discuss how our Dynamics 365 support services can improve the performance, reliability, and long-term value of your Dynamics 365 environment.

Speak with a Dynamics 365 Support Expert

Microsoft-certified Dynamics 365 support consultant helping businesses optimize CRM and ERP systems

Latest Insights

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TABLE OF CONTENTS

Our Support Services

Why Aegis Softtech

Meet Our Consultants

Our Dynamics 365 Support Framework

Dynamics 365 Support Lifecycle

Technologies We Support

Challenges We Solve

Engagement Models

Success Stories

Industries We Support

Why We're Different

Leadership Team

FAQs

Hire Dynamics 365 Support Consultants

Microsoft Dynamics 365 support consultant helping businesses with CRM and ERP support services

FAQs

Support services for Dynamics 365 involve troubleshooting, functional support, Microsoft updates, performance improvements, user assistance, report improvements, and continued evolution of the system to increase your return on investment from Dynamics 365.

Yes, we often support organizations whose Dynamics 365 system was implemented by some other Microsoft partner. Our Support engineers will review your current environment, learn about your business processes, and provide support without any need for reimplementation of the whole system.

Yes, we support Microsoft Dynamics 365 CRM, Business Central, Finance & Operations, Sales, Customer Service, Field Service, Customer Insights, and other Dynamics 365 solutions.

Dynamics 365 managed support services involve proactive monitoring, system maintenance, Microsoft updates, governance, performance tuning, and continual improvements.

The time required for support case resolution depends on your specific support contract and issue priority. We have multiple engagement options, including SLA-based.

Yes, we have the capability to optimize an existing Dynamics 365 environment. Not only do we help solve any problems in your Dynamics 365 environment, but our consultants also assess your current Dynamics 365 environment for any areas where there are possible optimizations and help improve workflow to fit your needs.

Yes, we do offer ongoing training, user onboarding, refreshers, and adoption services for your Dynamics 365 environment.

The Dynamics 365 support services concentrate on issue resolution, user assistance, and system performance, while the Dynamics 365 Managed Services offer a much broader partnership and proactive approach.

Yes. Our consultants provide ongoing support, troubleshooting, enhancements, integrations, and upgrade planning for legacy Microsoft Dynamics NAV, Dynamics AX, and Dynamics GP environments. We also help organizations migrate from these platforms to modern Dynamics 365 applications when appropriate.

Microsoft Dynamics 365 Support Services

Our Dynamics 365 Support Services

Technical Support

Functional Support

Performance Improvement

Microsoft Updates & Release Management

System Enhancements & Continuous Improvement

User Training & Adoption Support

A partner who solves problems, not just tickets

Microsoft Partner with Certified Dynamics 365 Experts

D-U-N-S® Registered Enterprise Technology Partner

Faster Response with SLA-Driven Support

Root Cause Resolution, Not Temporary Fixes

Monitoring and Optimization

Functional & Technical Expertise Across the Microsoft Ecosystem

Clear Communication & Strategic Consulting

Global Delivery with Flexible Time Zone Support

A Long-Term Support Partner

Meet Our Microsoft Dynamics 365 Support Team

Our Dynamics 365 Support Framework

Support Request Received

Priority Classification

Root Cause Analysis

Resolution Planning

Testing

Deployment

Validation

Knowledge Documentation

Continuous Monitoring

Knowledge Management That Makes Every Support Request Smarter

Standard Operating Procedures (SOPs)

Technical & Functional Documentation

User Guides & Process Documentation

Video Knowledge Library

Training Materials & Knowledge Transfer

Dynamics 365 Support lifecycle

Complete Microsoft Dynamics 365 Ecosystem Support

Microsoft Dynamics Technologies We Support

Common Dynamics 365 Support Challenges We Solve

Transitioning from your Existing Partner

Current Partner Assessment

Knowledge Transfer

Environment Audit

Documentation Review

Customization Review

Code Review

Access & Security Validation

Shadow Support

Zero Downtime Transition

Full Support Takeover

Flexible Dynamics 365 Support Models

On-Demand Support

SLA-Based Support

Dedicated Support Team

Regular Application Maintenance

Dynamics 365 Managed Support Services

Customer Success Stories

Issue Resolution Time

Operational Reporting

Dynamics 365 User Adoption

Industry-Specific Dynamics 365 Support Services

Manufacturing

Wholesale Distribution

Professional Services

Retail & Food Distribution

What Do Our Clients Say?

Why choose Aegis over freelancers or generic vendors

Leadership Behind Your Project Success

FAQs

What support services are there for Microsoft Dynamics 365?

Is it possible to support the Dynamics 365 system implemented by some other partner?

Do you provide support for both CRM and ERP applications?

What is included in Dynamics 365 managed support?

How quick is the resolution of support cases?

Can you optimize an existing Dynamics 365 environment?

Do you offer user training support for the Dynamics 365 environment?

What is the difference between Dynamics 365 Support and Managed Services?

Do you support Microsoft Dynamics NAV, AX and GP?