Nikul P.
Dynamics 365 Customization Expert | 4+ Years of Exp.
4 years of overall experience in Information Technology with expertise in Microsoft Dynamics 365 CRM, Power Platform, and web application development, involved in requirement analysis, development, testing, deployment, and production support.
With Aegis Softtech Since: Mar 2021
No. of Projects: 12+ Projects
Language: English – Fluent | Hindi – Fluent
Professional Summary
- Have experience in Power Automate, Power Apps, Power BI, and Power Portals, including developing Automated, Scheduled, and Instant Flows, Model-Driven Apps, and business intelligence dashboards and reports.
- Hands-on experience in Dynamics 365 Sales and Service modules with good knowledge of Field Service, customer engagement, lead management, healthcare, and retail business processes.
- Strong experience in Microsoft CRM Development and Customizations, including Entity, Form, View, Dashboard, Site Map, Command Bar, Ribbon, Business Process Flow, Business Rule, Security Role, Team, Queue, and Business Unit customization and configuration.
- Expertise in MS CRM Client-side and Server-side development using C#, Plugins, Custom Workflows, CRM SDK, Web API, JavaScript, and plugin registration using Developer Toolkit to implement complex business requirements.
- Experienced in Dataverse integrations, Data Migration using KingswaySoft, Managed and Unmanaged Solutions, SSIS, and SSRS, with hands-on experience in solution deployment and environment management.
- Developed custom dashboards, Power BI reports, and real-time analytics solutions to provide business insights, performance tracking, and operational visibility for stakeholders.
- Earlier experience in web application development using HTML5, CSS3, JavaScript, PHP, MySQL, and AJAX, developing responsive web pages, backend functionalities, and interactive user interfaces.
Core Technical Skills
- Microsoft Dynamics CRM
2016, D365 - Power Platform
Power Apps (Model-Driven Apps), Power Automate, Power BI, Power Portals - Technologies
HTML, CSS, JavaScript, jQuery, C#, PHP, AJAX - CRM Customization & Development
Plugins, Workflows, Business Rules, Business Process Flows, Web API, CRM SDK, Ribbon Workbench, Command Bar Customization - Databases
Microsoft SQL Server, MySQL - Data & Integration Tools
Dataverse, KingswaySoft, SSIS, SSRS - Operating Systems
Android, QNX, Linux, Windows - Tools & Platforms
Visual Studio, Dynamics 365 Developer Toolkit, Power Platform Admin Center
Professional Experience
Project 1
Responsibilities:
- Developed responsive web pages using HTML5 and CSS3 ensuring compatibility across various browsers.
- Implemented interactive elements and features using JavaScript for better user experience.
- Developed back-end functionality with PHP and MYSQL for database interaction.
- Used basic AJAX for real-time updates in the front-end without refreshing the page.
Project 2
Description
In the Wholesale & Retail industry, products are sold daily in the market. Microsoft Dynamics CRM (MSCRM) was used to maintain customer information, including customer details, family member information, loyalty cards, and loyalty points. Leads were managed through MSCRM, and the system was used to track customer loyalty points and generate unique loyalty card numbers for customers. Power Platform solutions were also leveraged to automate business processes and improve operational efficiency.
Responsibilities:
- Customized Site Maps, user interface components, and command bar buttons using Ribbon Workbench.
- Created and managed Managed and Unmanaged Solutions in Microsoft Dynamics CRM.
- Developed and maintained Plugins using C# to implement business requirements.
- Performed Entity Customization, Form Customization, and managed Security Roles.
- Created and configured Dashboards for business users.
- Worked with JavaScript, Workflows, and Business Rules to automate and enhance business processes.
- Developed solutions using Microsoft Power Platform, including Power Automate and Power Apps.
- Assisted in lead management and customer loyalty program implementation.
- Participated in system testing, deployment, and production support activities.
Project 3
Description
Health Care Connect (HCC) is a customer engagement and healthcare marketing solution built on Microsoft Dynamics 365 CRM and Microsoft Power Platform. The application enables health insurance providers to identify prospective customers, manage customer interactions, automate business processes, and execute targeted marketing campaigns through personalized communication channels.
Responsibilities:
- Customized Dynamics 365 CRM entities, forms, views, dashboards, and business processes.
- Developed JavaScript validations and form customizations based on business requirements.
- Created and maintained C# Plugins, Workflows, and Business Process Flows.
- Built and customized Power Apps (Model-Driven Apps) and automated processes using Power Automate.
- Developed Power BI reports and dashboards for business insights and performance tracking.
- Configured custom entities, relationships, option sets, business rules, and security roles.
- Managed users, teams, business units, and access permissions within Dynamics 365 CRM.
- Worked with Dataverse, CRM SDK, and Web API integrations.
- Participated in requirement analysis, development, testing, deployment, and production support.
Education
National Institute Of Science And Technology
Bachelor of Technology in Electronics and Communication Engineering.