ServiceNow GRC Automation Cuts Audit Preparation Time by 50%
50% Faster Audit Preparation | Accelerated Threat Response | Real-Time Compliance Reporting
At a Glance
| Industry | Banking & Financial Services |
|---|---|
| Operations | Global |
| Solution | ServiceNow GRC/IRM + Security Operations (SecOps) |
| Services | GRC Automation, Audit Workflow Automation, Vulnerability Response, Threat Scoring, Tenable Integration, Splunk Integration, Risk Dashboards |
| Challenge | Manual audit evidence collection, growing security alerts, fragmented risk information, and increasing SOX and GDPR compliance requirements created significant operational overhead. |
| Solution | Automated audit workflows with ServiceNow GRC/IRM, implemented risk-based vulnerability prioritization, integrated Tenable and Splunk, and created executive risk and compliance dashboards. |
| Key Results | 50% reduction in audit preparation time, faster threat response, and real-time compliance reporting. |
About the Client
The client is a global banking and financial services group operating in a heavily regulated environment.
Security, risk, audit, and compliance teams across the organization manage a steady flow of controls, vulnerabilities, evidence, and regulatory reporting.
As those technology environments grew, manual processes made it harder and harder to get one consolidated view of enterprise risk — and the organization needed to connect governance and security operations while strengthening how it supported SOX and GDPR requirements.
The Challenge
Disconnected audit and security processes created significant workload for risk, compliance, and security teams.
- Heavy Audit Workloads: Teams spent considerable time preparing for audits and coordinating evidence across systems and business functions.
- Manual Evidence Collection: Every piece of supporting documentation had to be requested, gathered, reviewed, and organized by hand.
- Growing Volume of Alerts: Findings piled up faster than the team could triage them, with no consistent way to decide what actually needed attention first.
- Fragmented Security Data: Vulnerability and threat data lived across separate tools, so nobody had one place to actually see the full picture.
- Compliance Pressure: SOX and GDPR raised the bar on structured controls, traceability, and reporting the team could actually stand behind.
- Limited Executive Visibility: Leadership had no dashboard connecting compliance status, vulnerabilities, and enterprise risk in real time — just separate reports that didn't add up to one picture.
The banking group needed a centralized platform capable of automating governance processes while helping security teams focus on the threats that mattered most. Our ServiceNow consulting services help organizations assess similar workflow, integration, risk, and platform requirements before defining a modernization approach.
The Solution
Our ServiceNow developers implemented ServiceNow GRC/IRM and Security Operations to connect audit, compliance, vulnerability, and security workflows within a unified environment.
GRC and Audit Workflow Automation
As part of the ServiceNow implementation, ServiceNow GRC/IRM was configured to digitize and automate key audit and compliance processes.
Instead of coordinating activities through spreadsheets, emails, and disconnected repositories, teams could manage controls, audit tasks, evidence requests, findings, and remediation activities through structured workflows.
Automated task assignment and status tracking provided clearer ownership throughout the audit lifecycle.
Automated Evidence Management
Evidence collection workflows were introduced to reduce repetitive coordination during audit preparation.
Requests could be routed to responsible stakeholders, tracked through completion, and associated with relevant controls and audit activities.
This reduced the administrative effort required to gather supporting information and contributed to a 50% reduction in audit preparation time.
Vulnerability Response and Threat Scoring
ServiceNow Vulnerability Response was implemented to bring greater structure to vulnerability management.
Rather than treating every finding with the same priority, threat and vulnerability information could be evaluated in context to help teams focus remediation efforts on higher-risk issues.
Risk-based prioritization gave security teams a clearer view of which vulnerabilities required attention first, accelerating the response process.
Tenable and Splunk Integration
ServiceNow was integrated with Tenable and Splunk to bring relevant vulnerability and security information into centralized workflows.
Tenable vulnerability findings could feed remediation processes, while Splunk security data provided additional operational context.
Connecting these platforms with ServiceNow reduced fragmentation and enabled security teams to manage findings through more structured assignment, investigation, and remediation workflows.
Executive Risk and Compliance Dashboards
Real-time dashboards were developed to give executives and risk leaders clearer visibility into organizational risk and compliance.
Instead of relying on manually consolidated reports, stakeholders could monitor relevant indicators from centralized ServiceNow data.
Dashboards provided visibility into areas such as audit status, compliance activities, outstanding findings, vulnerability remediation, and risk exposure.
The Results
The ServiceNow transformation connected governance, audit, vulnerability, and security processes within a more automated operating model.
50% Faster Audit Preparation
Automated workflows and structured evidence collection reduced the manual effort required to prepare documentation and coordinate stakeholders.
The organization achieved a 50% reduction in audit preparation time.
Faster Threat Response
Risk-based threat scoring helped security teams prioritize vulnerabilities based on their relative importance instead of working through an undifferentiated queue of findings.
Combined with automated remediation workflows, this enabled faster response to higher-priority security issues.
Centralized Security Visibility
Integrating Tenable and Splunk with ServiceNow brought relevant vulnerability and security information into connected workflows, reducing the need to manage findings across isolated tools. Organizations replacing fragmented legacy environments can use ServiceNow migration services to consolidate relevant workflows and data within ServiceNow.
Real-Time Compliance Reporting
Centralized GRC information and executive dashboards replaced fragmented reporting with a more current view of compliance activities, controls, findings, and risk.
Improved Audit Traceability
Structured workflows created clearer ownership and status visibility across evidence requests, controls, audit activities, and remediation tasks.
Better Executive Risk Visibility
Leadership now works from dashboards that pull risk and compliance information into one place, so decisions don't wait on someone assembling the picture first.
Our broader ServiceNow services cover everything from a first implementation to integrating what you already have and modernizing it as your operations grow.
Technology Stack
- ServiceNow Governance, Risk and Compliance / Integrated Risk Management
- ServiceNow Security Operations (SecOps)
- ServiceNow Vulnerability Response
- ServiceNow Audit Management
- ServiceNow Workflow Automation
- Tenable
- Splunk
- Executive Risk & Compliance Dashboards
Automate GRC and Security Operations With ServiceNow
Aegis Softtech offers certified ServiceNow developers to help financial organizations automate audit and vulnerability workflows, connect the security tools already running in their environment, and bring risk reporting into one place.
For organizations that need continued platform optimization after implementation, our ServiceNow managed services provide ongoing support as business and platform requirements evolve.
Talk to Our ServiceNow Developers
*Client identity is confidential. Project details are presented without identifying information.*