Professional Summary
- ServiceNow Developer with 4 years of experience in ServiceNow development, configuration, customization, and support.
- Hands-on experience with ServiceNow ITSM and ITOM.
- Experience working with Catalog Items, Flows, UI Policies, and Client Scripts.
- Experience in developing and customizing Service Portal widgets and AngularJS components.
- Hands-on experience with CSM, Agent Workspace, and Omni-Channel setups.
- Experience in developing HRSD onboarding workflows.
- Experience integrating ServiceNow with Azure AD and Workday.
- Strong scripting knowledge using JavaScript, Glide, and Jelly.
- Experience with custom application development and scoped applications.
- Hands-on experience with IntegrationHub, MID Server, REST and SOAP APIs.
- Good understanding of ServiceNow configuration, development, testing, troubleshooting, and production support.
- Able to understand business requirements and convert them into practical ServiceNow solutions.
Training & Certification
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Work Experience
ServiceNow Developer
- Develop and customize ServiceNow solutions based on business requirements.
- Create and maintain Catalog Items, Flows, UI Policies, Client Scripts, Business Rules, and Script Includes.
- Develop and customize Service Portal widgets and AngularJS components.
- Work on CSM, including Agent Workspace and Omni-Channel configurations.
- Develop and maintain HRSD onboarding workflows.
- Build custom applications and scoped applications on the ServiceNow platform.
- Work with IntegrationHub, MID Server, REST and SOAP APIs for system integrations.
- Integrate ServiceNow with external systems such as Azure AD and Workday.
- Use JavaScript, Glide and Jelly for ServiceNow scripting and customization.
- Support ServiceNow ITSM and related business processes.
- Troubleshoot application and integration issues and provide fixes.
- Perform testing, defect resolution, deployment, and production support activities.
- Work with business and technical teams to understand requirements and deliver solutions.
Technical Skills
Technology
ServiceNow
JavaScript
Glide
Jelly
AngularJS
Service Management
ITSM
CSM
HRSD
Agent Workspace
Omni-Channel
Development
Catalog Items
Flows
UI Policies
Client Scripts
Business Rules
Script Includes
Custom Applications
Scoped Applications
User Experience
Service Portal
Service Portal Widgets
UI Builder
AngularJS Components
Integration & Automation
IntegrationHub
MID Server
REST APIs
SOAP APIs
Azure AD
Workday
Development Methodologies
Agile
Scrum
SDLC
Requirement Analysis
Testing
Debugging
Production Support
Key ServiceNow Areas
ITSM: ServiceNow ITSM, Catalog Items, Flows, UI Policies, Client Scripts
CSM: Agent Workspace, Omni-Channel
HRSD: Onboarding Workflows
Development: JavaScript, Glide, Jelly, Custom Applications, Scoped Applications
User Experience: Service Portal, Widgets, AngularJS Components, UI Builder
Integration: IntegrationHub, MID Server, REST APIs, SOAP APIs, Azure AD, Workday