Anil K.
Senior ServiceNow Developer
To work in a professional environment where I can use my ServiceNow development skills, learn new technologies, and contribute to building reliable and useful IT solutions.
With Aegis Softtech Since: July 2018
No. of Projects: 29+ Projects
Language: English – Fluent | Hindi – Fluent
Professional Summary
- ServiceNow Developer with 7 years of experience in ServiceNow development and related technologies.
- Hands-on experience in developing, configuring, customizing, and supporting ServiceNow applications.
- Strong experience with ServiceNow ITSM and ITOM modules.
- Experienced in Incident, Problem, Change, Request, Knowledge and Service Catalog processes.
- Hands-on experience with Discovery, Service Mapping and Event Management.
- Experienced in advanced ServiceNow scripting using JavaScript, Glide and Jelly.
- Experienced in developing custom applications and scoped applications on the ServiceNow platform.
- Hands-on experience with Service Portal and UI Builder for creating and customizing user experiences.
- Experienced in IntegrationHub, MID Server, REST APIs and SOAP APIs for system integrations.
- Experienced in developing Business Rules, Client Scripts, Script Includes, UI Policies and UI Actions.
- Experienced in Flow Designer and Workflow for process automation.
- Hands-on experience with Service Catalog, Record Producers, Order Guides, Import Sets and Transform Maps.
- Experienced in CMDB-related development and configuration activities.
- Good understanding of application integration, data handling, troubleshooting, testing, and production support.
- Able to understand business requirements and convert them into practical ServiceNow solutions.
Training & Certification
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Certified Implementation Specialist – ITSM (CIS–ITSM)
Certified Implementation Specialist – ITOM (CIS–ITOM)
Work Experience
Senior ServiceNow Developer
- 7 years of hands-on experience in ServiceNow development, configuration, customization, and support.
- Worked across ITSM and ITOM, including Incident, Problem, Change, Request, Service Catalog, Discovery, Service Mapping, and Event Management.
- Developed and customized solutions using JavaScript, Glide, Jelly, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and GlideRecord.
- Developed custom and scoped applications, Service Portal solutions, and user experiences using UI Builder.
- Created Service Catalog items, Record Producers, Order Guides, workflows, and automated processes using Flow Designer.
- Developed integrations using IntegrationHub, MID Server, REST and SOAP APIs.
- Worked with CMDB, Import Sets, Transform Maps, data transformation, and configuration data.
- Supported application testing, troubleshooting, deployments, and production issues.
- Worked with business and technical teams to understand requirements and deliver practical ServiceNow solutions.
Technical Skills
Technology
Service Management
Development
User Experience
Integration & Automation
Data & CMDB
Development Methodologies
Key ServiceNow Areas
ITSM: Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, Service Catalog
ITOM: Discovery, Service Mapping, Event Management
Development: JavaScript, Glide, Jelly, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, GlideRecord
User Experience: Service Portal, UI Builder, Pages, Widgets, Components
Integration: IntegrationHub, MID Server, REST APIs, SOAP APIs, Scripted REST APIs
Automation: Flow Designer, Workflow, Approvals, Notifications
Data: CMDB, Import Sets, Transform Maps, Data Transformation