Aegis Softtech’s Integrated Resilience & SecOps Transformation

The Challenge

The organization faced a high-stakes environment where digital security and operational compliance directly impacted physical supply chains.

• Fragmented Risk Silos: Risk assessments for logistics hubs were managed on localized spreadsheets, making it impossible for the Chief Risk Officer to see a "Global Risk Heatmap."
• Slow Threat Response: Security incidents (SecOps) were manually reported. With the rise of IoT-connected vehicles, the firm was vulnerable to cyber-attacks that could halt the entire fleet.
• Compliance Burden: Adhering to international transport regulations (e.g., ISO 28000 for supply chain security) required months of manual documentation for annual audits.
• Inefficient Custom Processes: Fleet maintenance and driver safety checks were done on paper, causing data lags and preventing real-time decision-making.

The Aegis Solution: Unified Security & Compliance Architecture

Aegis Softtech implemented an integrated "Resilience Hub" by bridging the gap between security, compliance, and custom logistics operations.

A. GRC & IRM (Integrated Risk Management)

Aegis moved the client from "Point-in-Time" compliance to "Continuous Monitoring."

• Policy & Compliance Management: We mapped global transportation regulations (ISO, GDPR, local transport laws) to specific internal controls. ServiceNow now automatically tests these controls (e.g., "Is the driver certification updated?") and flags non-compliance in real-time.
• Risk Hierarchy: Aegis configured a centralized Risk Register. High-level enterprise risks (e.g., fuel price volatility) are now linked to operational risks (e.g., vehicle maintenance failures), providing a top-down view of organizational health.
• Automated Control Testing: We configured Indicators in ServiceNow GRC that automatically poll data from the fleet management system. If a driver’s license expires or a vehicle misses its 10,000-mile safety check, the system automatically marks the "Safety Control" as non-compliant and triggers a Remediation Task for the Hub Manager.
• Advanced Risk Engine: Aegis implemented a Risk Hierarchy where operational failures (e.g., a localized warehouse fire) are automatically "rolled up" to show the impact on Enterprise Risk (e.g., Global Supply Chain Interruption).

B. SecOps (Security Operations)

To protect the digital and physical fleet, Aegis implemented Security Incident Response (SIR) and Vulnerability Response (VR).

• Automated Threat Triage: Aegis integrated the client’s Security Information and Event Management (SIEM) tool with ServiceNow. Alerts from the fleet's IoT sensors (e.g., unauthorized access to a vehicle's onboard computer) now automatically trigger a Security Incident with pre-defined playbooks.
• Vulnerability Response:
• The system automatically prioritizes "vulnerabilities" in the logistics software based on the business criticality of the affected hub, ensuring the most dangerous gaps are patched first.
• We integrated ServiceNow with the client’s vulnerability scanners. Aegis built a custom Risk Calculator that prioritizes patches not just based on the severity of the flaw, but on the "Business Criticality" of the hub. A vulnerability in a major port’s logistics server is automatically prioritized over an office printer in a small branch.
• Security Incident Response (SIR): Aegis built automated Playbooks for "Vehicle Cyber-Hijack" scenarios. If the SIEM detects anomalous data from a truck’s onboard computer, ServiceNow automatically:
• Logs a Security Incident.
• Identifies the driver and vehicle location.
• Triggers a notification to the local fleet supervisor.

C. Custom Application: "FleetGuard" Safety & Maintenance

Recognizing that no off-the-shelf module fit the client’s unique driver-safety requirements, Aegis developed a Custom App using App Engine.

• Real-Time Safety Checks: We built a mobile-first application for drivers to perform pre-trip inspections. Results are instantly synced to the CMDB.
• Fleet-IT Integration: The custom app links directly to the ITAM module. If a vehicle's onboard telematics unit is flagged as faulty during a safety check, a HAM (Hardware Asset Management) replacement task is automatically generated.
• Mobile Inspection Framework: Using ServiceNow Mobile App Builder, we created a "Pre-Trip Inspection" portal. Drivers scan QR codes on their vehicles to initiate a 20-point safety check.
• Digital Twin Integration: Every safety check update is pushed to the vehicle's record in the Hardware Asset Management (HAM) module, creating a "Digital Twin" that tracks the health and compliance of every truck in real-time.

Technologies and Tools

• ServiceNow Modules: GRC (Policy & Compliance, Risk Management), SecOps (SIR, VR), Hardware Asset Management Pro, App Engine (Custom App Development).
• AI/Automation: Predictive Intelligence for risk categorization and Flow Designer for security playbooks.
• Integrations: IntegrationHub connecting to SIEM tools (Splunk/QRadar), GPS/Telematics APIs for the fleet, and HR Systems for driver data.
• Aegis Differentiators: Implementation by Specialists in GRC and SecOps, ensuring the solution follows the "ServiceNow Out-of-the-Box" philosophy to minimize technical debt.