ServiceNow Consulting Services
Cloud Computing Platform for Faster IT Service Delivery
Reduce IT costs by bringing AI + Data + Workflows across your business operations with our expert-led ServiceNow consulting services.
Get a ServiceNow roadmap that aligns with your business specifics. Our consultants guide you through the smooth adoption of product and infrastructure change management.
Projects Delivered
ServiceNow Experts
Managed Services
Excellent
Trusted by Clients: Rated 4.9 Stars.
Awards and Appreciation
ServiceNow Consulting Overview
If you are thinking of scaling with ServiceNow or solving automation gaps, you likely have questions, like:
- Is ServiceNow the right fit for us?
- What does ServiceNow implementation involve?
- Did we implement this PaaS platform correctly?
- How can we speed up ServiceNow adoption?
- Do our workflows need re-architecting for better outcomes?
- How can we reduce cost-to-serve using ServiceNow?
You can find answers to these and similar questions by working closely with a reliable ServiceNow consultancy.
Pursuing a knowledgeable partner equips you with a skilled team to guide you across architecture, scripting, integrations, and analytics. ServiceNow development services & solutions resolve confusion around architecture, low user adoption, governance, change management, and beyond.
Further, you can tailor the platform to your business goals, ensuring your ServiceNow instances reliably deliver value.
Aegis Softtech: Your ServiceNow Consulting Company in India
Our ServiceNow team brings end-to-end Platform-as-a-Service (PaaS) expertise, providing strategic guidance and hands-on support whenever you need it.
Here’s why most businesses choose us:
12+ years of ServiceNow best practices
40+ in-house certified consultants
80+ successful implementations
40+ Industries served
Agile project delivery
Onshore & offshore delivery model
ServiceNow Consulting Services We Offer
An unbiased, expert consultation aligns processes, people, and technology, driving measurable results. Our ServiceNow consulting services in India, along with operations management solutions help you achieve faster processes and better customer outcomes.
Here is what we deliver:
ServiceNow Consulting And Implementation Services
Implement ServiceNow using the outcome-oriented roadmap, ensuring the platform configurations align with your business priorities and deliver measurable outcomes.
How we help you:
- Assess, Plan, and design workflow automation
- Advice on building custom apps and extensions
- Guide your team for smooth adoption and ongoing improvement
ServiceNow Integration And Optimization
Receive integration and enhancement strategy designs for stable workflows and data flows, ensuring minimal disruptions across your tech ecosystem.
How we help you:
- Plan integrations with ERP, CRM, APIs, and third-party tools
- Ensure connections are stable, scalable, and compliant
- Conduct regular audits and performance checks
- Advise on upgrades, feature adoption, and UI/UX improvements
ServiceNow App Development & Expansion
Our approach provides a unique ServiceNow application and its functionalities for better business outcomes.
How we help you:
- Custom apps for integrations, surveys, or CMDB updates
- Advice on expanding existing functionality across processes
- Ensure apps are scalable and upgrade-safe
- Support design, development, and deployment planning
Security & Compliance Consulting
Get expert-led guidance to set up security and compliance practices within ServiceNow to protect your data and meet industry standards.
How we help you:
- Set access controls and permissions
- Implement audit-ready compliance workflows
- Advice on risk management best practices
- Monitor and maintain platform security
ServiceNow Managed Services.
Get Servicenow support for enhancing and optimizing your ServiceNow products, ensuring solutions continue to deliver value over time.
How we help you:
- Additional features, functionalities, and integration recommendations
- Ongoing improvements and platform optimization
- Support your team with structured workflows
ServiceNow Customization
Receive support to tailor ServiceNow without altering the core platform.
How we help you:
- Advice on declarative and programmatic customizations
- Guide configuration to meet specific workflows and requirements
- Recommend safe server-side and client-side scripting practices
Data Migration and UX Design
Our consultants recommend the right way to move from legacy systems to ServiceNow and design user experiences that increase adoption and efficiency.
How we help you:
- Advice on migrating to ServiceNow or upgrading your current instance
- Plan migration strategies to ensure data accuracy
- Designing UX for portals and mobile apps
Ongoing Maintenance And Improvements
Refine your ServiceNow instance to keep your IT services efficient and reliable.
How we help you:
- Identify flaws in your ServiceNow setup
- Implementation of targeted improvements
- Monitor performance and fix emerging challenges
- Compare results with expectations
Analytics & Reporting
Our team helps you gain clear insights from your ServiceNow data.
How we help you:
- Configure dashboards and reports
- Integrate with external BI tools
- Recommend key metrics and KPIs
ServiceNow Change Management
Adopt and manage ServiceNow confidently through structured guidance and knowledge transfer.
How we help you:
- Deliver tailored training sessions
- Provide clear documentation and best practices
- Guide handoff programs for smooth transitions
- Support your team in maintaining and extending ServiceNow
Our ServiceNow Consulting Process For Your Business
Get personalized consulting tailored to your teams and workflows at each phase, delivering measurable business impact.
Here’s how our process works:
Initial Planning
Define project goals, stakeholders, timelines, and budget. We scope the implementation with precision to align teams from the start.
Need Analysis
Identify gaps through stakeholder interviews and workshops. We document requirements with precision to avoid surprises later.
Architecture & UI Design
Design the system architecture, workflows, and UI based on business needs, ensuring the platform is intuitive, scalable, and aligned with your processes.
Develop, Configure & Customize
Build custom apps, configure modules, and tailor features to the specifics of your environment, all within agile sprints.
Integration & Testing
Connect ServiceNow to your existing systems. We handle data migration, build test cases, and resolve issues before go-live.
Training & Deployment
Equip your teams with the knowledge they need. We train users, finalize documentation, and ensure a smooth, supported launch.
Post-Implementation Support
Provide continuous support for updates, enhancements, and troubleshooting, so your platform keeps evolving with your business.
Our Expertise Across ServiceNow Modules
Upon choosing us, you get the right service strategies to enhance the outcomes of each module.
We bring clarity to fix gaps and create connected, proactive, and efficient service experiences that engage and satisfy your customers.
The CSM challenges we help you navigate:
- How do you bring case management across all channels?
- How can you reduce delays with smarter routing?
- How do you design self-service portals that actually work for customers?
- How can you identify and resolve issues before they affect users?
- How can you provide agents with complete visibility of customer data?
- How can you connect cases to field, IT, and operations tasks?
Our consultants help you bring order to complex field operations by aligning people, processes, and systems. It enables your teams to make informed decisions in the field and deliver service faster.
The FAM challenges we help you navigate:
- How do you plan and dispatch field work without delays?
- How can scheduling adapt to skills, location, and SLAs?
- How do you equip technicians with the right tools and context?
- How can you track jobs and resources in real time?
- How do you connect field operations with CSM, ITSM, and asset data?
Align technology, portfolios, and execution with business goals to improve ROI through our consultation.
The ITBM challenges we help you navigate:
- How can you align portfolios with business outcomes?
- How can you balance demand and resources effectively?
- How to support Agile, Waterfall, or hybrid execution?
- How can you track KPIs and delivery in real time?
- How do you measure value and validate investments?
- How can you connect ITBM with PPM, APM, ITFM, and DevOps?
- How can reporting stay accurate and compliant?
Our ServiceNow team helps you move beyond spreadsheets to gain real-time visibility to manage asset lifecycle cost-effectively.
The HAM challenges we help you navigate:
- How can you track and reconcile hardware assets accurately?
- How to simplify lifecycle workflows with full auditability?
- How do you optimize inventory, transfers, and logistics?
- How to ensure compliance and readiness for audits?
- How can you connect HAM with ITSM, HR, change, and procurement?
Our experts can bring clarity and predictability to IT spend, turning technology into a trusted business partner.
The ITFM challenges we help you navigate:
- How can you connect IT financial planning with budgets and forecasts?
- How do you build accurate cost models from real consumption data?
- How can you manage budgets, forecasts, and scenarios in real time?
- How do you gain cost transparency by unit, service, or project?
- How can you enable chargeback/show back?
- How do you link ITFM with PPM, APM, and CMDB?
Our consultation brings clarity to issues in your infrastructure and service operations, enabling a shift from reactive monitoring to proactive operations.
The ITOM challenges we help you navigate:
- How to auto-discover and map cloud & on-prem infra?
- How can you keep the CMDB updated with key insights?
- How do you bring events together and quickly identify root causes?
- How to spot anomalies before they cause problems?
- How to optimize resources and reduce waste?
- How to map services and trigger automation?
Receive strategies to improve your workflows and improve the end-user experience across Incident, Change, Problem, and Request Management.
The ITSM challenges we help you navigate:
- How to reduce manual steps and speed up ticket resolution?
- How do you improve self-service and user adoption?
- How to track performance with real-time analytics?
- How can you integrate ITSM with CMDB, DevOps, HR, and assets?
- How to manage change and ensure smooth adoption?
Align projects, resources, and priorities with your business goals with the expert PPM module guidance for better project execution.
The PPM challenges we help you navigate:
- How can you gain visibility across projects and portfolios?
- How to prioritize initiatives based on impact, risk, and feasibility?
- How to support Agile, Waterfall, or hybrid execution across teams?
- How to allocate resources effectively?
- How to track project performance and risks?
- How to measure benefits and demonstrate investment value?
Gain control over the SAM module to optimize its usage and maintain clear visibility across your software estate.
The SAM challenges we help you navigate:
- How do you inventory all software across on-prem, SaaS & cloud?
- How can you reconcile licenses across vendors?
- How do you optimize licenses and reduce costs?
- How can you track SaaS usage and renewals?
- How do you stay audit-ready and compliant?
- How can you connect SAM with procurement, HAM, CMDB & ITSM?
Our consultants help you simplify request management, improve self-service, and make service delivery more efficient.
The challenges we help you navigate:
- How do you consolidate service offerings into one catalog?
- How can you standardize requests and approvals?
- How do you streamline fulfillment and reduce manual steps?
- How can you improve self-service with modern portals and mobile access?
- How do you track requests and SLA compliance in real time?
- How can you scale and maintain the catalog easily?
Technology Expertise Of Our Consultants
Each ServiceNow project we undertake delivers stable, scalable, and easy-to-maintain solutions to your side, faster.
Check out the strong engineering expertise of our consultants:
| Areas | Expertise |
|---|---|
| Platform Tools & Configuration | ServiceNow Studio, Flow Designer, Update Sets Service Catalog, Dashboards, Reports, Application Repository ServiceNow Scripting and Change Management best practices |
| Web Technologies & APIs | JavaScript, HTML/CSS, Database Concepts REST and SOAP API integrations Version control systems (e.g., Git) |
| Development Process & UX | Agile methodology & sprint-based delivery Business rules, client scripts, and UX design principles User training, documentation, and change enablement |
| Security, Governance & Debugging | Access control configuration and security modeling Troubleshooting, debugging, and data model optimization ITIL-aligned workflows and compliance-aware setups |
Engagement Models To Hire ServiceNow Consultants
Choose the partnership that fits your ServiceNow journey
Dedicated Consulting Teams
Best suited for long-term transformation programs that need ongoing collaboration, domain expertise, and platform continuity.
Engage a senior ServiceNow consultant starting at $2,500/month for strategic execution at scale.
Hourly Consulting Support
Perfect for scoped projects, enhancements, or targeted module work where agility and speed matter.
Hourly consulting costs $18/hour with complete transparency and expert delivery.
Case studies
Faster IT Incident Resolution & Asset Management – Healthcare
The healthcare client faced slow issue resolution and fragmented ITSM processes. We implemented ServiceNow to automate workflows, track assets, and standardize services, reducing IT incident resolution by 30% and equipment downtime by 25%.
Faster IT Service Delivery & Incident Management – Retail
The retail chain faced fragmented IT systems and slow service delivery. ServiceNow automated workflows, centralized operations, and enabled self-service, resulting in 40% faster incident resolution, 25% higher customer satisfaction, and 20% cost reduction.
Optimized IT, Asset & Facilities Management – Manufacturing
The manufacturer faced siloed IT systems and manual asset management. Implementing ServiceNow automated workflows, improved reporting, and reduced downtime by 20–50%.
Our Team
Clone in ServiceNow: Step-by-Step Guide for Enterprises
Generative AI in ServiceNow: Create Tangible Business Impact
ServiceNow’s Guided Self-Service Centre : Key Features
What’s New in ServiceNow Yokohama: Key Features
ServiceNow Flow Designer Tips: Optimizing Automation for Efficiency
FAQs
A ServiceNow consultant from India guides and supports the ServiceNow implementation. They power the organization's ServiceNow delivery capabilities by combining their process expertise with agile practices.
Yes. As organizations increase and expand the use of ServiceNow, the need for skilled professionals is also growing.
If your teams are drowning in manual workflows, disconnected tools, or delayed support processes, it’s time. Our ServiceNow consultants can assess your current systems and build a roadmap for phased, value-driven implementation.
Absolutely. Many clients start with ITSM, then scale into CSM, HRSD, or IRM. As a consulting services provider, we help prioritize based on impact and readiness, ensuring you get ROI from the start.
We embed collaboration, stakeholder workshops, sprint demos, and detailed documentation at every phase. This keeps your internal teams aligned and ensures adoption stays high post-rollout