ServiceNow Consulting Services
Power Faster Automation and Smarter Support
When ServiceNow underdelivers, it’s rarely the platform. It’s the implementation.
We help enterprises extract more from ServiceNow, with expert-led consulting, workflow automation, and 12+ years of real-world delivery across ITSM, ITOM, and CSM. Backed by 80+ successful implementations and a team of 40+ certified consultants. Our solutions are scalable, insight-driven, and delivered onsite or offshore.
80+ ServiceNow Implementations
40+ Certified Consultants
20+ Years Across ITSM, ITOM, CSM
Global Delivery. Onsite + Offshore.
Trusted by startups, scale-ups, and global enterprises for over 12 years, Aegis has partnered with leading brands across industries. Here are some of the companies we've worked with:
Tailored ServiceNow Solutions: Delivered by Experts
Rolling out ServiceNow is one thing. Making it work across your business, efficiently, securely, and at scale takes the right team.
Our certified ServiceNow consultants bring deep technical expertise across architecture, scripting, integration, and analytics to help you confidently build, tailor, and expand the platform. From new implementations to long-term optimization, we align ServiceNow with how your business runs.
| Platform Architecture & Customization | Design and optimize end-to-end ServiceNow solutions tailored to business workflows Configure ITAM and CMDB for clean, reliable data across the platform Integrate DevOps pipelines to automate deployment and improve release cycles |
| Intelligence, Security & Experience | Embed AI and ML models to drive smart routing and predictive insights Develop mobile-ready ServiceNow apps to support teams on the go Implement advanced cloud security and compliance best practices Build and deploy virtual agents and chatbots for instant, 24/7 user support |
| Data, Visibility & Integrations | Enable performance analytics and real-time reporting for smarter decisions Integrate ServiceNow with IoT, RPA, and blockchain ecosystems Implement robust GRC frameworks to support audit-readiness and risk management |
| Strategy & Growth | Create transformation roadmaps that evolve with your enterprise needs Align innovation efforts with ServiceNow’s latest capabilities and releases |
ServiceNow Consultants: Experts in Every Module
ITSM (IT Service Management)
Improve service quality, reduce resolution times, and simplify support operations with tailored ITSM implementations. Aegis also enables integration of chatbots, mobile apps, and self-service portals to extend platform value.
ITOM (IT Operations Management)
Ensure infrastructure visibility and system health with ServiceNow ITOM configured for cloud-native operations. Our consultants bring deep experience across cloud provisioning, event management, and service mapping.
ITAM (IT Asset Management)
Track and manage hardware, software, and digital assets across their lifecycle. Aegis helps unify IT asset data for better decision-making, compliance, and cost control. The two important responsibilities covered in this module are software asset management (SAM) and hardware asset management (HAM)
CSM (Customer Service Management)
We help you streamline how customer issues are logged, tracked, and resolved. With smart routing, knowledge base integration, and field coordination, our CSM setups cut resolution time and give your teams more visibility and control.
HRSD (HR Service Delivery)
Aegis makes it easier for HR teams to handle employee requests without bottlenecks. From case management to self-service portals, we configure HRSD to reduce manual work and improve responsiveness across the board.
IRM (Integrated Risk Management)
Risk shouldn’t be reactive. We set up IRM to give you clear oversight into compliance, governance, and incident response, so you’re always audit-ready and never playing catch-up. Our ServiceNow consultants ensure workflows match your industry’s regulatory needs, so your teams can act fast without compromising controls.
SPM (Strategic Portfolio Management)
Managing projects at scale needs more than task tracking. We help you align your portfolios and resources with business goals, using SPM to bring clarity, better prioritization, and faster decision-making. From application roadmaps to agile test cycles, we ensure delivery stays tied to strategy, not just deadlines.
Technology Stack Powering Our ServiceNow Consulting Services
Aegis brings strong engineering depth to every ServiceNow engagement. Our consultants combine platform-native tools with web technologies, automation frameworks, and API expertise to design stable, scalable, and maintainable solutions, faster.
| Platform Tools & Configuration | ServiceNow Studio, Flow Designer, Update Sets Service Catalog, Dashboards, Reports, Application Repository ServiceNow Scripting and Change Management best practices |
| Web Technologies & APIs | JavaScript, HTML/CSS, Database Concepts REST and SOAP API integrations Version control systems (e.g., Git) |
| Development Process & UX | Agile methodology & sprint-based delivery Business rules, client scripts, and UX design principles User training, documentation, and change enablement |
| Security, Governance & Debugging | Access control configuration and security modeling Troubleshooting, debugging, and data model optimization ITIL-aligned workflows and compliance-aware setups |
ServiceNow Consulting Services: Know What You Get
From first rollout to long-term optimization, Aegis brings structure, speed, and stability to every stage of your ServiceNow journey. Here’s what we deliver.
Implementation Services
Aegis offers strategic ServiceNow implementation services, with our consultants guiding you through every step. We advise, align, and train your developers to deliver custom-built solutions based on your business needs.
From scoping workflows to designing custom apps, our consultants ensure your platform setup is intentional, scalable, and ready to drive real outcomes from day one.
Integration Services
Partner with our ServiceNow consultants to design integration strategies that ensure platform harmony across your tech ecosystem. From ERP and CRM systems to third-party tools, we can teach building stable, API-driven connections that support your workflows and data flows.
Every integration is planned for scalability, compliance, and minimal disruption, so your teams can move faster with fewer silos.
Optimization & Enhancement
Our ServiceNow consultants conduct regular audits and performance checks to keep your ServiceNow instance optimized.
We handle version upgrades, feature enablement, and UI/UX refinements to ensure ongoing platform value.
Ongoing Support & Maintenance
Aegis provides long-term support to monitor, manage, and fine-tune your ServiceNow environment, reducing risk and freeing up internal teams to focus on strategy, not platform upkeep.
Training & Knowledge Transfer
We offer tailored training sessions, documentation, and handoff programs to help your internal teams configure, maintain, and extend ServiceNow with confidence.
Security & Compliance Consulting
Aegis helps you implement platform-level security practices, access controls, and compliance workflows that align with your industry standards, from setup to audit readiness.
Analytics & Reporting
We configure dashboards and reporting tools within ServiceNow and integrate external BI platforms where needed to give your teams full visibility and real-time insights across functions.
Platform Strategy & Roadmapping
We partner with your leadership teams to shape a long-term ServiceNow vision grounded in your business priorities. Our consultants help define high-impact use cases, validate the business case, and build phased, scalable roadmaps.
Every step is backed by real-world experience to reduce risk and maximize platform value before configuring a single line.
Post-Go-Live Optimization & Continuous Improvement
A ServiceNow rollout isn’t the finish line; it’s the foundation. We help you scale smarter post-launch by identifying automation opportunities, eliminating process gaps, and continuously aligning the platform with your evolving business needs. No bloat. Just momentum.
Drop us a line at [email protected];
we’ll get back to you within one business day.
From Pain Points to Performance
Behind every underperforming ServiceNow setup is a business challenge left unresolved. We go beyond configuration to fix the root causes behind the platform’s underperformance.
| Client Challenge | How Aegis Solves It |
| Manual workflows slowing down operations | Automates them to accelerate outcomes and reduce operational overhead |
| Low adoption across teams post-deployment | Aligns implementations with real team workflows, not just system configurations |
| Disconnected tools and siloed systems | Integrates ServiceNow with your ERP, CRM, and other systems for unified visibility |
| Poor ROI from previous ServiceNow investments | Designs a roadmap that ensures each module delivers measurable business value |
| Outdated UI and user friction | Refines the UX based on usage data and employee feedback |
| Missed compliance or audit readiness | Builds governance and audit workflows that meet your industry’s security standards |
| ServiceNow works for IT, but not for other industries | Expands platform impact across HR, Ops, CSM, and beyond |
Industries We Help Transform with ServiceNow
From highly regulated sectors to fast-scaling enterprises, Aegis brings deep industry experience to every ServiceNow engagement. We don’t just implement modules, we tailor them to how your business runs.
Healthcare
Streamline care delivery and ensure HIPAA compliance with automated workflows, patient portals, and integrated clinical systems.
Banking, Financial Services & Insurance (BFSI)
Improve risk visibility, automate compliance tasks, and simplify customer service with secure ServiceNow implementations.
Retail & Ecommerce
Manage high-volume service operations and inventory systems with omnichannel support workflows and real-time issue resolution.
Manufacturing
Drive operational efficiency with ITOM and ITAM configured for supply chain automation, asset tracking, and plant-level visibility.
Telecom
Unify support systems, reduce downtime, and enable faster service rollouts with modular ServiceNow implementations.
SaaS & Startups
Build agile-ready environments with scalable ServiceNow modules for ITSM, CSM, and automated onboarding workflows.
Education & EdTech
Support hybrid learning environments with case management, self-service portals, and system-wide visibility.
Logistics & Distribution
Simplify dispatch workflows, enable issue tracking, and improve fleet visibility with customized ServiceNow modules.
Life Sciences & Pharma
Enhance regulatory compliance and lab productivity with audit-ready workflows and automated data capture.
Our Process to Implement ServiceNow for Your Business
A structured process means fewer surprises and faster results. Here’s how Aegis approaches every ServiceNow implementation, built for clarity, control, and scale.
Initial Planning
Define project goals, stakeholders, timelines, and budget. We scope the implementation with precision to align teams from the start.
Need Analysis
Identify gaps through stakeholder interviews and workshops. We document requirements with precision to avoid surprises later.
Architecture & UI Design
Design the system architecture, workflows, and UI based on business needs, ensuring the platform is intuitive, scalable, and aligned with your processes.
Develop, Configure & Customize
Build custom apps, configure modules, and tailor features to the specifics of your environment, all within agile sprints.
Integration & Testing
Connect ServiceNow to your existing systems. We handle data migration, build test cases, and resolve issues before go-live.
Training & Deployment
Equip your teams with the knowledge they need. We train users, finalize documentation, and ensure a smooth, supported launch.
Post-Implementation Support
Provide continuous support for updates, enhancements, and troubleshooting, so your platform keeps evolving with your business.
Looking for a dedicated development team instead of consultants? We’ve got you covered—with in-house ServiceNow developers who’ve delivered 80+ successful builds across industries.
Client Testimonials
We work with teams who can’t afford to get it wrong. These stories reflect what it means to build with urgency, precision, and real accountability.
We had a tight timeline and a messy legacy setup. Aegis came in, asked the right questions, and got our ServiceNow instance up and running in less time than we expected, without cutting corners.
What stood out most was how clearly Aegis communicated throughout the integration process. They made a complex migration feel manageable and gave our internal teams total confidence along the way.
This wasn’t just a one-and-done project. Aegis continues to help us evolve our ServiceNow environment with real recommendations, not checkbox support. They feel more like a partner than a vendor.
Case Studies
From fast-moving startups to global enterprises, Aegis has helped teams simplify processes, migrate legacy systems, and unlock new value through ServiceNow. Here are a few examples of how we’ve made that happen.
Streamlined Patient Workflows for Faster Care Delivery
Faced with outdated systems and high operational overhead, this European healthcare network partnered with Aegis to streamline patient workflows and unify hospital data using ServiceNow.
See More
Centralized Support Across 100+ Retail Locations
Struggling with disconnected systems across locations, this global retailer turned to Aegis for a centralized ServiceNow rollout, improving issue resolution time and reducing IT costs.
See More
Automated Asset Tracking for Smarter Factory Ops
A large manufacturer with a global supply chain needed better visibility and automation across factories. Aegis implemented ITOM and ITAM in ServiceNow to drive real-time ops insights.
See MoreFlexible Engagement Models for ServiceNow Consulting
Every business is different, and so is every ServiceNow journey. At Aegis, we offer flexible consulting models to match your pace, scope, and priorities.
Dedicated Consulting Teams
Best suited for long-term transformation programs that need ongoing collaboration, domain expertise, and platform continuity.
Engage a senior ServiceNow consultant starting at
$2,500/month
for strategic execution at scale.
Hourly Consulting Support
Perfect for scoped projects, enhancements, or targeted module work where agility and speed matter.
Hourly consulting costs
$18/hour
with complete transparency and expert delivery.
Need more than consulting? We also offer end-to-end ServiceNow development services for hands-on execution, customization, and long-term builds.
FAQs
If your teams are drowning in manual workflows, disconnected tools, or delayed support processes, it’s time. Our ServiceNow consultants can assess your current systems and build a roadmap for phased, value-driven implementation.
Absolutely. Many clients start with ITSM, then scale into CSM, HRSD, or IRM. As a ServiceNow consulting services provider, Aegis helps prioritize based on impact and readiness, ensuring you get ROI from the start.
We embed collaboration, stakeholder workshops, sprint demos, and detailed documentation at every phase. This keeps your internal teams aligned and ensures adoption stays high post-rollout.
Beyond support tickets, our ServiceNow consultants help refine UI/UX, introduce automation opportunities, and track ROI through real-time dashboards. Your platform evolves with your business.
Security is baked into our delivery, from role-based access control to compliance workflows aligned with your industry standards. We bring the best practices from over 80+ implementations.
Timelines vary based on complexity, but most enterprise deployments range from 4 to 12 weeks. We accelerate delivery with pre-built frameworks and agile execution tailored to your needs.
We don’t just configure features, we solve operational bottlenecks. With over 40 certified ServiceNow consultants, deep industry experience, and global delivery, we align the platform with how your business works, not the other way around.
In a period where the automated scene is growing at an extraordinary speed, the significance of powerful online protection arrangements couldn’t be more significant. Associations face a developing danger scene, with digital enemies becoming more modern and determined. ServiceNow has arisen as a strong partner in network protection, reaching a far-reaching stage that goes past conventional methodologies.
Debugging is part of every developer’s journey. It’s like a treasure hunt, except the treasure is fixing bugs and the map is full of twists and turns. It is an art that needs logic, patience, and the right tools. If you’ve ever spent hours trying to untangle a script only to realize you missed a semicolon, you’re not alone. Enter the ServiceNow Script Debugger, a powerful yet often under-utilized tool that transforms the debugging experience.