ServiceNow Development Services

Handling multiple customer channels creates delays and frustration for both teams and customers.

Our team tailors and integrates the ServiceNow CSM module for case handling and makes service simple for you and your customers.

How we do it:

• Bring case management for email, chat, and phone together
• Perform AI-powered routing to reduce delays and errors
• Enable predictive insights and real-time alerting to fix issues
• Deliver an agent workspace with complete visibility
• Build self-service portals with support channels on web &mobile
• Auto-trigger tasks for field, IT, and Ops teams from customer cases.

Manual management of field operations often results in missed schedules due to a lack of visibility into operations.

Our ServiceNow developers from India help enterprises to turn field service into a predictive, connected, and efficient operation, delivering faster service and better customer outcomes.

What we do:

• Bring all field ops under one FSM platform.
• Auto-schedule & dispatch using AI optimization.
• Empower technicians for mobile access & real-time updates.
• Track jobs, travel & inventory with maps & dashboards.
• Integrate FSM with CSM, ITSM, HR & third-party systems.
• Standardize compliance with guided forms & digital signatures.

Asset tracking using spreadsheets can lead to overspending, compliance risks, and limited visibility.

We ensure you have real-time control of your hardware assets.

How we do it:

• Implement a single system for hardware assets with CMDB & vendor data
• Auto-detect & reconcile assets with Discovery and HAM plugins
• Simplify asset lifecycle workflows with auditability
• Track inventory & transfers with logistics tools
• Enforce compliance & audits with reporting
• Integrate HAM with ITSM, HR, change management & procurement.

When IT projects don't match business goals, resources get wasted, and priorities go off-track.

Our ServiceNow team ensures your tech investments, portfolios, and execution all work in sync to deliver desired outcomes.

What we do:

• Align portfolios with business objectives for clear outcomes.
• Manage demand & resources with structured workflows.
• Support Agile, Waterfall & hybrid project execution.
• Monitor KPIs & delivery with real-time dashboards.
• Track value & benefits to validate investments.
• Integrate ITBM with PPM, APM, ITFM & DevOps.

Unclear IT spend can make budgets unpredictable and hard to justify.

With our ServiceNow ITFM capabilities, we turn IT into your reliable business partner through dynamic forecasting and clear cost models.

How we do it:

• Connect IT financial planning with budgets & forecasts.
• Build accurate cost models using consumption & operational data.
• Manage budgeting, forecasting & scenario planning in real time.
• Gain IT cost transparency with dashboards by unit, service & project.
• Enable chargeback/showback for clear cost accountability.
• Integrate ITFM with PPM, APM & CMDB to link costs to outcomes.

Siloed monitoring tools often leave you reacting to issues instead of preventing them.

We enable you to view your entire infrastructure in real-time, resolve incidents faster, and run proactive business operations.

What we deliver:

• Auto-discover & map infrastructure across cloud & on-prem.
• Keep CMDB updated with health, risk & performance insights.
• Detecting anomalies early with proactive monitoring & analytics.
• Optimize resources by analyzing spend, usage & idle capacity.
• Map services dynamically & manage incidents, changes & fixes.

Old ITSM systems slow down work with scattered tools, too much manual effort, poor user experience, tough adoption, etc.

Our team modernizes your ITSM with automation, self-service, and analytics to improve speed, adoption, and user experience.

What we deliver:

• Consolidate ITSM modules on one ITIL-aligned platform.
• Make Virtual Agent, AI triage & ML playbooks run on their own
• Deliver modern UX via Service Portal & Now Mobile.
• Track KPIs with analytics & role-based dashboards.
• Integrate ITSM with CMDB, DevOps, HR & third-party apps.
• Drive change adoption with success maps, pilots & training.

Projects fail due to factors such as working in silos, poor visibility, unclear priorities, resource gaps, and a lack of processes to track outcomes.

We bring all projects together in one place, align them with business goals, and ensure efficient delivery.

What we do:

• Prioritize work to align with business goals & reduce risk.
• Support Agile, Waterfall & hybrid delivery with single view tracking.
• Optimize resources with capacity views & scenario modeling.
• Monitor budgets, schedules & risks with real-time dashboards.
• Track benefits & KPIs to ensure value realization.

Unmanaged software licenses can cause overspending, compliance risks, and audit issues.

Our team helps you control software usage, optimize licenses, and operational visibility across the software estate.

What we do:

• Merge all software assets across on-premises, SaaS & cloud environments.
• Normalize & reconcile licenses with SAM tools & vendor data.
• Manage SaaS apps for usage, renewals & spend control.
• Ensure compliance with audit-ready reports & true-up tracking.
• Integrate SAM with procurement, HAM, CMDB & ITSM workflows.

Multiple request channels often slow down order fulfilment and frustrate users.

Our experts give you a single, modern catalog that makes requests easy and trackable.

What we deliver:

• Standardize offerings with reusable templates & auto-SLAs.
• Smartly manage fulfillment workflows to boost efficiency.
• Deliver modern UX via Service Portal & Now Mobile.
• Track requests with real-time status & trend dashboards.
• Scale easily with combined governance & role-based access.